AAA Orland Park

"We came in with a question. There was nobody at the front desk, and after waiting a few minutes we heard someone say, "What do you mean someone is here?" When we asked our question and sought advice, it was quickly clear that people were not listening and really weren't interested in doing so. We knew our situation is odd, that's part of the reason why we sought travel advice from people know travel. But we were obviously outside their accustomed box. Their only proposed solution was to get back into the boxes everyone else is in. Beyond that, nothing. They were not interested. And as we left, the person who had come to sit at the front left for the back. The front desk was once again empty. Walk-ins are apparently not a thing. I love AAA and have used their travel services before. We did not book through them this time, and maybe this office resents that. But we are *members*, and that should count for something. Now I doubt that we will book with them in the future, and that's a shame."

"Great organization and was very helpful for my needs. Highly recommend becoming a member."

"From July 8th to August 6th of 2023, I went on my first trip to Europe. David Muldowney, a superb travel advisor from the Orland Park AAA office, helped me to make the trip a lifetime experience. After getting several Viking fliers through the years, and recently retiring, it was time to see Europe. I originally signed up with Viking directly for a 15 DAY Grand European Cruise. After talking to David on the phone, the trip was transferred to AAA. With David’s help, and a nominal surcharge ($300), we were able to add extensions both before and after the cruise with Viking flying me to Paris 9 days prior to my river cruise departure and after the cruise flying me from Budapest to Rome and then home 6 days later. David helped me in planning these itineraries in accommodations, restaurants, and sights to see. He has had personal experience in the areas that were visited, which let me make the most of my adventure. Three days in Paris, one day in Brussels, one day in Bruges, and 3 additional days in Amsterdam were planned. After the cruise, we added Rome for three days and Florence for 2 days. David reserved hotels and necessary rail connections between the stops. For each city he presented several accommodations to choose from while explaining the advantages of each area. Wherever possible he obtained high speed rail connections. David and I had three personal meetings covering his experiences in the locations. He also sent numerous source articles presenting entertainment, restaurants, bars, and sights of each area. With the help of David Muldowney and using the Rick Steves travel books I experienced a trip I will never forget. I recommend contacting David for all of your travel needs."

"I've been an AAA member for 3 year 4 people on my account. Never had an issue with them until Dec. 10, 2022 . My starter went out on my car so i contacted AAA to have it towed to the shop. I requested a flat bed tow truck because i have an all wheel drive. The tow truck driver damaged my transmission by pulling it on and off the flat bed truck. When put in a complaint with Triple A they tells me someone will contact me within 48hrs. Which they didn't, it took 2half weeks to hear from someone after i constantly called every other day. Once i did get an adjuster he calls me leaving a voicemail telling he has a resolution to my damage. When i call him back i gets a recording me he was out on medical leave and didn't know when he will be back. Now i'm back to constantly calling every other day for someone to contact me. So very unprofessional & disrespecting on all levels. I don't advise anyone to go with Triple A unless you have money to just give away."

"I hope this is the correct branch, a driver named Travis helped me this morning get my car started (Palos Heights). The whole morning was a nightmare and he took his time, he was kind and friendly and definitely put me at ease. He called me to let me know he was on his way, and even said hed wait for me to get there and told me to drive safe. He walked through a few things and made sure I was good to go before letting me drive away. Even called afterwards to make sure the car felt ok and had no warning lights. This world needs more Travis' in it. I hope this gets to the right person, I'd really like Travis to be recognized for what he did for me this morning."