Quality Inn & Suites Dallas-Cityplace
4150 North Central Expressway, Dallas, Texas 75204
About the Business
Quality Inn & Suites Dallas-Cityplace is a premier lodging destination located at 4150 North Central Expressway in the vibrant city of Dallas, Texas, United States. Offering a perfect blend of comfort and convenience, this hotel is ideal for both business and leisure travelers. The hotel features well-appointed rooms and suites, modern amenities, and friendly service to ensure a pleasant stay for all guests. With its central location, guests can easily explore the city's attractions, dining options, and shopping venues. Whether you are visiting Dallas for work or play, Quality Inn & Suites Dallas-Cityplace is the perfect choice for a memorable stay.
Reviews
"DO NOT STAY HERE!!! This was one of the worst stays at a hotel EVER! It’s a Motel 6 posing as a Quality Inn and Suite! No hot water and the rooms need a desperate makeover. I let the front desk know that I was not satisfied with my room and wanted a refund for the remaining days so I can go to a better hotel. They refused! Bad customer service."
"TV was unwatchable the entire time. Management made excuses every time I complained and said they were fixing it. Never got fixed, and I was told a partial refund would be applied, which was a lie. Several staff members were clearly sick, and I ended up with Covid, I presume from exposure during breakfast. One of the worst motels I have ever stayed at."
"Customer service is horrible. Rooms are dirty as well as small. There are stains on the doors, walls, shower, toliet, sink, and the 1 small table in the room. There was a dead roach in one of the corners as well. The beds are tiny and hard. They charge 80 dollars a night for a room they should pay you to stay in."
"This is the worst customer service experience I have EVER experienced. We booked 3 nights with points. Flight was cancelled, and the earliest flight we can get was the next day. We asked them to go ahead and checkin the reservation, and we would arrive the next day. Nope. If we provide a credit card for a deposit and copy of an ID? Nope. Can we cancel and rebook for the second night with points? Nope because there is no longer availability to book with points. I paid for this reservation, I am willing to lose the first night, willing to send them anything they need to checkin the reservation or split the reservation or whatever. No attempt to find a solution at all. Horrible customer service. I talked to the front desk lady and then the general manager and same thing. I worked in hotels for a decade and did this all the time for customers. Choice hotels regional managers should take a look at this situation, best case this is an isolated management issue, worst case if your GMs really don’t have the autonomy to find a solution for a customer in this situation, something is really broken."
"Went on a weekday and the price was good for the very central location. Everything was clean and was a very standard motel room. I only wish they had more meat options at the breakfast. Despite the motel being next to a highway, it was very quiet in the room. They also provided a fridge and microwave in the room!"
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