H&R Block 16656-A San Pedro Avenue, San Antonio, TX 78232

"Horrible service; made an appointment over a week ago; went in for our appointment at 2:00 yesterday, only to be told our representative, Mr. Ferrari, had a walk in appointment. Then what is the point of making the appointment? Then our representative calls us back yesterday after dropping f off our paperwork to let us know it would longer than expected. Today, I get a call from another employee at the same location telling us that our representative will not be able to do our taxes. Totally unacceptable. I understand it’s the last weekend but if I made an appointment a week ago, then they need to do their job."

"Kristen barely introduced herself. It took her less than 10 minutes to file my single household tax returns with a single W2. I was in and out under 15 minutes. Upon finishing up she explained the fee for doing my taxes. I explained I never have to pay that much and I’ve been coming here for the past 4 years. She said to take it up with the IRS. She didnt answer my questions about the status of my previous tax return from 2019! She said I also had to take this up with the IRS. It cost $250 to do my simple tax return here so I figured they could at least provide some clarification!"

"Great service from my tax rep and staff! The facility was clean and covid precautions were in place. Please as for Kristen. She was extremely helpful and quick. The quickness was also due to uploading documents before hand as well. The staff was absolutely wonderful and don't forget to be kind to them as well. They are there to help and sometimes laws are written where they can't help or give a yes all the time. Let them know you saw this so they can see how great they are doing!"

"Enjoyed the ease of working with H&R block especially with the dropping off of documents option. Made my life so easy. Stephen told me what to expect when I dropped off my documents and then I left to get a call the next day saying my return was done."

"Stephen was an amazing professional! He was sweet, attentive to information and made sure I got my best refund. Will definitely be coming to him next year and years following. Recommend for my family and friends!"