H&R Block

"This office has always done our taxes for years and never any problems."

"Our experience was good. They were very competent & professional. We will return next year."

"Went in to H&R block Boerne for a 2nd opinion because we all know this last year was crazy and different, so we wanted the experts. Not only were we not greeted when we came in until we said something, but we then had the worst experience ever. Rebecca Muegge was the most unprofessional and rude associate we've ever worked with. Rebecca was very flustered and seemed frustrated with the different matters going into our taxes and made it seem like she did not know what she was doing or at least did not want to deal with it. She wanted us to agree to the fees we would owe H&R before she did anything. When I told her we have never had to agree to anything up front with H&R block before that's when she literally told us we were wasting her time and literally said if she's going to do all the work then she needs us to agree to the terms of payment. I was blown away by her remark and told her that was very unprofessional and not a way to conduct business. Rebecca then said that she had other clients waiting, when there was no one else in office at all waiting, making us feel even more invaluable to her. Is this not their job? We will never return there again"

"Rebecca Muegge was very unprofessional. We have used H&R in the past and have never experienced the disrespect that Rebecca has shown us. I am not a tax expert, so I decided to go to H&R for a second opinion. Rebecca told me in front of my wife and child that we were a "waste of her time" & that she did not want to do all this work if we did not agree up front that we will do our taxes with her. All I asked her was about the process of her crunching number, their fees and me agreeing to follow through with the return. Last I checked that was what she got paid for, and the fact that she is the Tax Associate Office Manager is a joke."

"Rebecca and Frank are amazing team at H and R Block in Boerne. This is our second year at this location. Rebecca is a true professional and caring individual. She takes the time to connect with her client and has a positive attitude. We strongly recommend this location!"