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El Paso Pulmonary Association
1865 Lee Trevino Drive, El Paso, Texas, United States
About the El Paso Pulmonary Association
El Paso Pulmonary Association is a leading medical institution located at 1865 Lee Trevino Drive in El Paso, Texas, United States. Specializing in pulmonary health, our team of experienced doctors provides expert care and treatment for a wide range of respiratory conditions. From asthma and COPD to lung cancer and sleep apnea, we are dedicated to helping our patients breathe easier and live healthier lives. Visit us today for comprehensive pulmonary care in a compassionate and professional environment.
Photos of El Paso Pulmonary Association
1865 Lee Trevino Dr, El Paso, TX 79936, United States
Opening hours of El Paso Pulmonary Association
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of El Paso Pulmonary Association
"The staff is utterly incompetent because they lack effective communication skills and maturity. They don't answer the phone when you call them and their automated system doesn't work. Dr. Anchondo is rude and hasn't a clue on how to be kind to his elderly patients. An embarrassment to the medical community in El Paso! Get it together, EPPA!"
"My mom was to follow up with her pulmonologist here. I’ve called on several occasions and nobody answers. The only time I was able to get a hold of anyone was as a walk in. While I waited in line I tried calling and the phone kept getting ignored. I was finally advised that there were issues with her insurance. I rectified the situation and called again to schedule an appointment and again no answer. After calling four times back to back someone finally answered. They scheduled the appointment and never called back to confirm nor remind my mom of her appointment. I don’t recommend them to anybody."
"I work for a Dermatologist in El Paso and a patient of ours needed to be seen by a Pulmonologist for an injection called Xolair. I typically refer to a smaller clinic but that provider was out for a month and we needed assistance for the patient sooner. I faxed a referral to the office on 08/25/2023 and asked the patient to call to set up her appointment a week later on 09/01/2023. She was told by office staff that she was unable to be seen so she called our office for assistance. I called the Lee Trevino office myself and asked to schedule an appointment for a patient and was transferred to the MA voicemail. I hung up and called again and was transferred to the billing voicemail. I called a third time and asked for a supervisor and the person who answered advised that "the patient cannot be seen because she needs to see a pulmonologist first" I asked if El Paso Pulmonary happened to have a pulmonologists that the patient could see and she said "yes we do, the patient needs to make an appointment first though". That was all that needed to be said. Clearly they do not have the desire to schedule or see patients and I will not waste my time again referring here. It's unfortunate that nobody could help my patient but thankfully there are other offices."
"I was denied exam results for 3 months of testing my insurance paid for until I spoke to the doctor on the 7th appointment in the future. I was charged a copay and insurance fees for each exam and while explaining this to me, the clerk was unprofessional and spoke down to me acting less than her pay. The staff lacks communication with patients and the doctor lacks bedside manner. This place is should be investigated. Go somewhere else."
"The way appointment times are set up is a joke. You have have an appointment at 2:30, be there at 2. If you're running late, you won't be seen. Should my time be at 2:00 then? Dr. Gonzalez-Ayala is very cold, rude and unprofessional. It seemed as if he was mocking the information I was given through a recent ER visit. He was very unpleasant and I will not be returning to this practice due to him alone. I thought doctors were supposed to care about their patients but I guess I was wrong! Don't waste your time, money, or frustration."
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