Peoria Charter Coach,

2600 Northeast Adams Street, Peoria, IL 61603

"most unreliable transportation, young man if you have a flight to catch you better choose any transportation. they change the bus stop without telling you. Totally ridiculous. They usually do students business, so they practicing take no concern of their service and bully the students."

"We recently took a bus trip to NY with Peoria Charter Coach and couldn’t be more pleased. Our bus drivers Chuck and Ike were amazing! They did a phenomenal job getting our group to all its stops and navigating throughout NY. We greatly appreciate all they did for our group and keeping us safe throughout the trip! Thanks for a another great trip! We highly recommend PCC for any bus trips!"

"Let me just start with the fact that most of the 5 stars on this website are people who were lucky enough to actually get the bus and get where they needed to go. After reading many of the reviews and having my own experience with this company, I’m seeing a common pattern with this terrible charter company. Without giving too many details, what happened was they moved the bus stop to a different bay when we had confirmed the bay just 10 minutes before, causing us to miss our bus, then penalized us for it. They were an inefficient service, wasting our time, then charged us. Ever heard the expression time is money?? You wasted OUR time then WE had to PAY??? This company has a monopoly over the services to the location we had to go to (we couldn’t take one of the other shuttles for this reason) and definitely knows it and EXPLOITS it. If your people mess up, it is your responsibility to apologize for the inconvenience and at the LEAST give us a free postponement. Overall, if you have to take this shuttle, make sure you stay on the lookout, and don’t expect considerate customer service."

"If the ridiculously overpriced ticket wasn’t bad enough, the recent unprofessional and terrible service made it clear to me that it’s time to look for alternative options. They moved the pickup spot at O’hare airport from the shuttle center to the multimodal facility. I’ve been using the shuttle center for years and went there as usual. There’s no sign or anything to state the change. I waited for hours and then learned that it has shifted to the MMF and it’s quite far away from the shuttle center- you have to take a train to go there. I had to ask people for guidance as there’s no sign whatsoever throughout the entire reroute. And when I called them to ask about it, they said they had sent an email. First of all, not everyone reads commercial emails. Even if you do, it doesn’t give you any directions or details of how to get there. Why wouldn’t you just put a bunch of signs to make it easier for passengers!! I’m done with them, will go for Amtrak and blue line, which are much more cheaper and convenient than this horrible company."

"My sister in law & I took our 1st bus trip to New York City on September 1 through September 7, 2022. paid the double occupancy price, which we felt was Very reasonable. Our bus driver, Orlando, is the Best Charter Bus Driver that we have ever had. Orlando was Very Courteous, Always has a smile on his face, great with getting along with everyone & having a few laughs together. Charla & Susie ... They took turns giving us some sort of snack daily, water & our games to play. Everyone did an Outstanding job!!! Wish I could rate higher than 5 stars ... Because these people went above & beyond for our group!!!! Thank You so Much!!!! I will definitely be a returning customer!!! Thank You!!"