Victor Herrera: Allstate Insurance 1115 Essington Road, Joliet, IL 60435

"I been calling the office for 3 days no answered! Leave a voicemail no called back either"

"Awful service. Do not get insurance here. We got insurance through this office and were told we were going to be paying a certain amount then noticed months later we were paying $30-$40 dollars more and they could not explain the change. We were also told that if we bundled our home with the car insurance there would be a discount, so we agreed to switch it over with them. When we noticed we were paying more then the agreed amount I asked about this and they stated that a month after the new bundle policy it was rejected and the price went up. We were never notified or told about this until we noticed. They said the reason was because the car policy and the home policy where under 2 different names. Before switching the policy we made SURE to give all this information to the agent to make sure the bundle would be possible. When letting the rep at the office know about this he was very nonchalant about it and did not seem to care and said there was nothing he could do even though it's clearly the agency's fault. Don't get service here this particular office doesn't care they only want your money."

"Great service, really kind people, I been with them for a year now, and I can tell you I'll stay with them no doubt, they always return your calls in an timely manner, and always answer my questions the best way they can."

"GREAT ,PROFESSIONAL, KIND ,COURTEOUS, ALWAYS AVAILABLE......N WE FEEL LIKE FAMILY WHENEVER WE NEED TO CALL .THANK U ALL .....AT ALLSTATE VICTOR HERRERA..WE ARE PROUD TO B A PART OF ALLSTATE N HAVE BEEN 4 MANY YEARS ..THANK U ALL AGAIN.N GOD BLESS U ALL AS WELL..THANK U ERIC I CAN NOT LEAVE OUT ERIC...HE IS AWSOME!!!THANKS AGAIN ALL OF YOU !!!!"

"Read your policy carefully! Victor doesn't explain everything in detail, because of that I ended up getting charged extra for stuff I don't want/need."