Childers Brothers Inc 27, Amarillo, TX 79119

"We use Childers Brothers to have our house leveled back in January. I will say so far a month and a half later it seems like it’s doing fine as far as the actual house leveling goes but my review is more about the business as a whole and my experience from start to finish. When we met with the salesman we were sold a process that I was told involved their entire team that was part of the justification in the cost of the project. That their entire team would be there. I was also told that I would be called about a month before the project date to confirm everything since we scheduled it about three months in advance. We never received a confirmation all (the start of a lack of communication), and when the day came to have our house level, a crew of three guys showed up. The sales technician told us that there would be a person there per helical pier they installed, so that was kinda a shock to us. We also thought maybe the company would call a day before to confirm that they were showing up but, again, that didn’t happen. Unfortunately, it was snowing quite heavily the two days they were working on our house and they had to cut some concrete to finish the job because of that they had to wait a couple of days and come back to pour concrete but this was done in below freezing and incredibly dry temperatures. Because of the conditions when it was poured, the concrete cracked and crumbled over the course of the weekend. Because I requested an itemized invoice I was told I had to speak to a supervisor named Michael. He was not always easy to reach and frequently didn’t respond to my text, but when he did, he always had to come over to my house to discuss anything. I told him about our experience with the sales technician, and he stated that’s not their training and how they do things and then provided me with the same kinda general estimate info the sales tech gave us when we signed up. So not a lot of customer satisfaction at that point, he did ensure me that they would make the concrete job right which they did. However, during this process, there were times that I reached out to Michael and received absolutely no response until I called their office several days later. He would also tell me that their crew is going to show up to come back and replace the concrete and would tell me it would be Wednesday or Thursday of next week, but then nothing would happen. I will admit one time it was because of the weather however, this is again just poor communication. The work they did seemed OK but if I’m looking at the overall experience that I’m not exactly thrilled. Especially given the cost."

"Michael and Donovan were great explaining everything when they came to check the house. The crew that did the work were very polite. Slade, foreman, was very polite and explained what was going on and said when they were leaving. I appreciated that. I would recommend Childers Brothers Inc to others for work that needs to be done."

"Awesome company! We had been struggling to find a good foundation repair local to our NM home, and we were so happy to find out that Childers Brothers covers multiple states! Also loved that the quote was free. The total bill ended up being a bit more expensive than other companies, but it was absolutely worth it for the quality of both the repair and the customer service. Our project even got completed almost a month early! Our rep was Donovan, and he was friendly, attentive, explained everything well, and was very helpful with answering all of our questions! I loved that he followed up on the project and made sure everything went well. We will definitely be using Childers Brothers for all of our future home projects!"

"John and his crew provided outstanding service in refinishing our pool deck. John was very attentive to our needs, listened to all our questions and provided solid answers to ease our minds. We would choose 5 Star Concrete Coatings again if we needed their services again. 10 Star rating for John!"

"It was such a great pleasure to meet Andy Peter's this evening! It was really wonderful to have one of the Reps come by after the work was completed to personally ask how our experience was. We ended up having to have two jobs done, which was the only disappointing part of the work. However, I have to take some responsibility because after I showed the rep who first visited with us the crack in the brick on the North side of the house, I should have walked with him when he did his measurements and inspection of the rest of the house so I could ask about a much larger crack on the South side of the house that I had somehow totally forgotten about. As it was, though, when the crew came out for the North side of the house, I mentioned the crack on the South side to the foreman. After showing him the crack, he contacted another rep who was in the area. He was able to come out and speak with me within a matter of hours. I asked if it was possible for the crew to do the repair on the South side while they were there, and he told me that due to their scheduling, they would have to come back at a later date. Although he was able to get me set up for their next available opening, which was two months away, it was better than the initial six months we had to wait when we scheduled the job for the North side of the house. To be completely honest, that was the worst part of the whole experience: having to have them come back out a second time (resulting in two different loans) to do a repair that should have been addressed with the initial inspection. This is the only reason I gave 4 instead of 5 stars. I was very pleased with everything else. The Reps were very knowledgeable about the whole process and explained it very well. Both crews that came out were fantastic. Being a mechanically minded person, I wanted to see and understand exactly what the guys were doing to my house. The foreman of the first crew, whom I spoke to the most, was very patient and understanding of all my questions. The second crew was just as great, but since I understood what they were doing, I did not interact with them near as much. If I had to do this all over again, would I go with Childers Brothers? Most likely, yes. After all, they did make it right."