Molina Healthcare of Texas Regional Office

"Your customer service CSR are all rude and very unhelpful! Your company doesn't provide good benefits as well! You deserved a negative 0"

"I made the mistake of choosing a Molina plan from the healthcare market place. The first year was ok. The only issue I had was some confusion regarding billing for an urgent care visit that was fixed fairly quickly. After I allowed the policy to auto renew however I was met with a near doubling of my premium! There was no warning that this would happen and in fact they only alerted me, by email (no letter text or call), of the change 2 days after the open enrollment period ended. When I called to ask for help they were dismissive. I spoke to 4 of their representatives today. The first lied about what happened and told me the market place had decreased my tax credit amount and that was the cause of the increase then transferred my call to a market place representative who explained what actually happened (Molina increased the cost of their plan by 25% my tax credit amount had only decreased by $4 a month). The second representative I spoke to apologized said he couldn’t help and transferred me to another department where they answered and promptly hung up on me. The third representative I spoke to refused to transfer me to a supervisor instead offering to do a 3 way call with a market place representative. While the market place representative was explaining that they could make changes because the open enrollment period had ended the Molina representative hung up the call on her end. It was over a minute and a half before we realized she was no longer on the line. I unfortunately got that same representative on the line again when I called back and she hung up immediately. It is also worth mentioning that their phone line are super busy (probably many people calling in for the same reason) so I’m having to spend 20-30 minutes on hold for each call before I am able to speak to someone. The only options that have been offered to me are pay the increase of be without insurance until November. Do not risk taking a policy with this company!!!!!"

"Same issue, same problems with Molina. I cannot get my prescriptions because Molina does not update CVS! Spending hours on the phone with Molina is a complete waste of time. I will be submitting complaints id not resolved in 48hrs. Stay away from this insurance company and save your sanity. Molina Insurance is beyond a joke to deal with. Their website and payment site don't communicate. I was cancelled for non payment when all payments were made and verified with customer service. They switched my plan which made me pay for all medications and appointments. My daughter was removed for no reason as well. The marketplace/exchange is paying them for nothing. Its taken over 2 months to correct as its still not correct. THE WORST healthcare coverage and should not be in business. I am seeking legal advise for putting my life in danger being insured by this joke of a company."

"I speak on behalf of my mother who is a Spanish speaker. My mom has had this company for about 3 months and all it has been is one failure after another. Firstly, it was the lack of communication, they told my mom her paper insurance card would come in one week, that turned into 3. Molina told my mom a provider close to her home was in-network. She went to this provider only to find that they were not in-network. My mother experienced an emergency and I needed to search up in-network hospitals. Guess what? There weren’t ANY within a 60 miles radius. I searched on their website and on their app. Nada. She just went to get her medicines from CVS, and her number ID wasn’t registering with their system, so she had to pay out-of-pocket. $80 worth. Then it turns out that her number ID was wrong, and they had to give her a new one. Iv attempted to call their number, and get more information on her insurance ID #, and was told ‘we are sorry, this individual is not insured with us’. This company works to assist low income people, but Molina ends up financially costing MORE due to their lack of organization and communication. $80 is a lot for someone who lives near the poverty line. Just from what my mother says, doctors are turning patients away who have this insurance because they do not want to deal with the hassle. My mom ran out of high blood pressure medicine because she was unable to get to a provider on time. I can’t imagine what life threatening illnesses other people might have, who require medication, and are unable to get it due to this company’s ineptitude. I feel so bad for all the people who chose this company only to be unable to navigate the system, and be unable to speak for themselves. Well, all 59 of these comments paint a picture. If you can find low-cost medical insurance that’s NOT Molina, take it. Any company would be better than this one."

"They don't deserve even 1 star. I understand that Molina Healthcare Marketplace is new to San Antonio and the surrounding area. It is always good to have several healthcare insurance choices. However, Molina is a business just like any other business. Molina should have their processes in order before taking peoples money. It is very unprofessional for a health insurance company to not have an accurate provider network. Not to mention being understaffed to handle the phone calls resulting from the inaccurate provider information. It's unfortunate that Molina is not contracted with the Baptist Health hospital system even though many of the listed in network providers are. I have health issues and need to have a primary care physician (PCP) before I can see my specialist. The PCP that I was assigned was a nurse who works in the field of psychology. I went online twice and changed the PCP. Like everyone else the phone numbers to the PCP that I chose were wrong. Molina also re-assigned the psychology nurse to me twice. I called Molina and was on hold for an hour and a half. What's the point of having insurance if you can't get a doctor. I decided to file a compliant with the Texas Dept. of Insurance. Hopefully, doing so will encourage Molina to get their act together."