Britton Service Group 1630 Shenandoah Drive, Cedar Park, TX 78613

"I want to start off by saying that my experience with Britton has been excellent. I submitted a question during the weekend not expecting to hear anything until the following business day but instead within an hour John called me personally to address my question and get me set up with the soonest appointment they had available. John also was the technician who came by my house and checked my system. I was very impressed with his patience while I explained my concerns with my current HVAC system and how he took the time to explain the options available to me as well as getting me an estimated quote within a few minutes. EDIT (8 months later): If I could give 6 stars, I’d give them out. John is nothing short of a superstar. One of the most professional HVAC guys I’ve met and not one who is trying to sell you snake oil. He installed a full new system and despite there being a hiccup with the ordering he took full responsibility for it and did not make me jump through hoops to get it resolved. One of the best HVAC companies in the area!"

"Britton replaced two HVAC systems in our house. My experience was great throughout the whole process. From what I can tell, they offered me high-quality products to a fair price (about 20-30% less expensive than most other offers that I got) and every interaction I had with them felt very sincere and transparent. There were a few things that stood out to me. 1/ Responsiveness: Jon was super responsive. I've been sending him a ton of questions throughout the process and it never took more than a few hours (usually less) to respond. 2/ Customer service: When it came to payment, I somewhat misunderstood the process (note to myself - debit cards incur the same charges as credit cards for business payment transactions ;) ) While it was my mistake for not having listened properly and for not having an account at a local bank here in Austin, Jon went out of his way to make sure that I don't pay the extra 3% credit card fee. I think I would have been as happy as a customer paying the additional 3% - but I appreciate Jon's flexibility a lot. 3/ Process support Our attic situation is a bit weird. The previous owners spray-foamed and encapsulated it, but not entirely. This resulted in a few open questions around which type of furnace to use. I've discussed this topic with other local HVAC companies as well but Jon handled it best - and helped me to get a local inspector stop by beforehand to verify that we could go ahead and install the furnace we wanted to. I appreciate the extra mile that Jon went for this - other companies I've talked with just tried to sneak in another $10k for a more efficient furnace (which is super useful here in Austin..) or required me to install 230V outlets in the attic for heat pumps which is surprisingly expensive. 4/ Cleanliness: The team that came on installation day was quick and efficient and everything seems to be working fine. They rolled out protective cover for the carpet and vacuumed everything before leaving. 5/ Support: At some point while discussing your HVAC situation with service companies, they talk about maintenance. Most of the recommendations I got from other companies were always about how often I should call them to do paid maintenance (or better yet - subscribe to a maintenance + extended warranty package). It felt more than a sales pitch with lock-in tactics than sincere tips. I don't believe Jon ever mentioned their maintenance plans (which I'm sure they offer..) but instead provided practical tips and tricks on what I can do myself to get the most out of our new HVAC system. 6/ No car comparisons The most important point of all - when working with Britton they never compared HVAC systems with cars trying to sell me that Mercedes or BMW. You wouldn't believe how much I hate these car comparisons. "You're German? Let me ask you this - why would you buy that old Subaru when you can drive a Mercedes?" Really?"

"I would recommend Britton Service Group to everyone and anyone. On the day of service, we received a text that our technician was on their way, and we could track their location via the link they sent. I appreciated that. When our tech Jon arrived, he entered our home with a hello and a smile. He listened to my husband’s concerns, looked at everything, diagnosed the problem and fixed our ac. He didn’t try to take his sweet time, up sell us on anything and nor did he try to overcharge us. We appreciated Jon’s professionalism and obviously great work ethic. Britton Service Group will be our recommendation for all who need help with their a/c. -B. Dannenberg"

"Our AC unit stopped functioning and running cool air through the house. We called Britton at 7:30pm on a Sunday evening and they had someone available to help the next morning. John showed up right on time, was polite, professional, and helped explain what was going on with our system. He answered all of my questions and did a great job. They will absolutely be my first call next time."

"This is the third air conditioner we've purchased from Britton Service Group (for 2 different houses) and we've been happy with all three. For this one, it was to replace our 17 year old downstairs unit. Jon Britton came out and did a great job talking me through all our options and answering our questions. They were able to get our installation done right away by his very professional installers. Everything came out perfect. And just like the last two times, he had the best price by far of all the bids we got. Highly recommended."