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Roto-Rooter Plumbing & Water Cleanup
12808 West Airport Boulevard, Sugar Land, Texas, United States
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About the Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup in Sugar Land, Texas, is a licensed and certified general contractor and plumber that offers 24/7 emergency plumbing and drain services. From routine maintenance to immediate assistance, their local plumbers are equipped with advanced technology to handle any plumbing issue. Services include drain cleaning, sump pump repairs, water heater servicing, and more. Their IICRC certified water cleanup professionals are available around the clock to handle water damage restoration. With a focus on customer satisfaction, their technicians are prompt, friendly, and efficient. Financing options are available through their partnership with Synchrony Bank. Contact Roto-Rooter in Sugar Land for all your plumbing needs.
Photos of Roto-Rooter Plumbing & Water Cleanup
12808 W Airport Blvd #260C, Sugar Land, TX 77478, United States
Reviews of Roto-Rooter Plumbing & Water Cleanup
"The plumber, clean-up supervisor (Juan), clean-up crew (Minor and team member) to rebuild team (Leticia and crew) were extremely professional, detailed and kind. I highly recommend them for any plumbing, cleaning and rebuilding needs."
"Charged a huge amount for little work and then told us we cannot have the 6 month guarantee because of broken pipe. If we cannot have the guarantee then why charge so much for your service. 350 dollars for 10 minutes of work with no protection is a huge rip off. Will not use your services any longer."
"Review for Roto Rooter: A Masterclass in How NOT to Do Business (I would give this business negative stars if possible) If you're looking for a case study in dishonesty and incompetence, look no further than this company. From false advertising to lackluster service, every interaction left a bitter taste in my mouth. False Advertising of Prices The first red flag was the false advertising regarding service charges. They lure you in with a $99 consultation fee, but by the time you're done, expect a bill in the ballpark of $200 or more. The additional costs are never communicated upfront, leaving you to play financial roulette. Unprofessionalism: Courtesy of Steve Jaimes Paredes We had the unfortunate experience of being serviced by Steve Paredes, a plumber who embodies the antithesis of professionalism. Not only did he seem rushed and uninterested in addressing our concerns, but he even took a personal phone call right in the middle of our discussion. Hidden Costs Just when we thought it couldn't get worse, Steve tried to slap us with additional charges after spending merely 30 minutes on the job. This was after we had already struggled to explain our situation to him, which seemed like pulling teeth. No Value for Money In a twisted turn of events, he also took it upon himself to examine other areas of our house without informing us that it would incur extra costs. The kicker? He offered absolutely zero insights or solutions during his entire visit. Essentially, we paid over $200 for 30 minutes of nothing. Unresolved Issues Despite Follow-Up In the hope of finding some resolution, we reached out to the company and spoke with Jerem. While he listened to our concerns, we are yet to see any corrective action taken to make this situation right. We're currently left hanging in a frustrating limbo, still out of pocket and out of patience. Updated (as of 10/20/2023): Jerem S. who is an escalation manager, told me he would call me back by 1pm today to give an update. I've left a voicemail and have yet to hear anything back. Overall, this whole experience has been exhausting and seems that nobody has any sense of urgency in this company. I've emailed Pat Swanson and will share further updates. In summary, if you value your time, money, and peace of mind, steer clear of this company and certainly be cautious if you encounter Steve Paredes. We sincerely hope to report back with better news, but as of now, this experience remains a masterclass in how NOT to do business. Updated (as of 10/27/2023): On Monday 10/23 after a few calls, Jerem took action to fix our problem. I never received an email or phone call back from Pat Swanson. Hopefully this can be a lesson to this company on how to handle escalation issues."
"They had someone to my house within about 3 hours on a Sunday and charged an extremely reasonable price (in my opinion). I’ve always had good experiences with Roto Rooter."
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