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Quarter Moon Plumbing, AC & Heating
18838 Farm to Market Road 2252, San Antonio, Texas 78266
About the Quarter Moon Plumbing, AC & Heating
Quarter Moon Plumbing, AC & Heating is a trusted general contractor and plumber located in San Antonio, Texas. Our experienced team provides top-quality services for all your plumbing, air conditioning, and heating needs. From installations to repairs, we are dedicated to ensuring your home or business is comfortable and running smoothly. Contact us at 18838 Farm to Market Road 2252 for reliable and professional service.
Photos of Quarter Moon Plumbing, AC & Heating
18838 FM 2252, San Antonio, TX 78266, United States
Opening hours of Quarter Moon Plumbing, AC & Heating
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Quarter Moon Plumbing, AC & Heating
"July 2023 had Qrt Moon (Colton) install 2 new Khoeler toilets in our home since renovating as dad passed & moms now in assisted living. Recently started working in the master areas where 1 of the new toilets was installed & noticed (1/26/24) it leaks when flushed around the base revealing the wax seal likely wasn’t seated adequately. Nice lady Rep (only been with Qrt since Dec 2023) said they have a 90 day warranty on labor but would be able to come out & fix their poor install for an hourly rate. Their office is way out on the outskirts of NE San Antonio & I mentioned why would anyone want them to fix something they didn’t do properly the first time when I could call another plumber close by for a similar hourly rate & then politely asked to speak with Greg or Joel (thinking maybe Greg super or Joel owner might help to schedule the fix when they had a job close by to avoid unnecessary hours of drive time). She said Joel was out & Greg was on a conference call for another 30 minutes then would be leaving the office, so i left message for a call back to discuss. I mentioned we used Qrt Moon on an insurance claim a couple yrs back replacing the entire homes underside sanitary drain line (50k+) thinking loyalty or customer appreciation might be a thought. Rep understood my concerns & would leave my message for call back. Naturally never received a call back from Qrt Moon implying their company’s philosophy clearly doesn’t need to respect call backs nor that repeat Buis is that important. Sad state of affairs somebody should hope after hearing this scenario that Qrt Moon would want to stand behind their work or reputation & want at least try to work with someone to remedy their B teams poor performance on a brand new toilets faulty install. Don’t believe… if they ever respond with their typical generic response regarding this poor review expressing “we’re genuinely sorry to hear about your experience and appreciate your honest feedback. We understand the importance of addressing issues promptly..” cuzz I gave them a chance to respond to my request for a call back & it fell on deaf ears. Would never “NOT” recommend any plumbing company like Qrt Moon who doesn’t respect a call back & can’t install a brand new toilet properly who doesn’t want to at least try to remedy their B teams fault & show a little appreciation for a past customer who’s past financial contribution to their business was substantial. Absolutely Pathetic. Buyers Beware. Spent time & effort to post my experience so others may benefit from an honest review. Pics attached.I feel it's also important to notice there's been no response from Qrt Moon from any Yelp reviews which clearly is a reflection they could care less about customers.Update as of 2/20/24... since there's been no response from Qrt Moons pathetic (supposedly simple) new Koehler toilet install that leaks, I went ahead and had Jon Wayne redo the toilet reset for $150 along with their superior warranty. Avoid Qrt Moon at all cost as they clearly don't care about quality work & could care less about their customers. Here’s a few more pics from today revealing the new toilet wasn’t even set onto the wax ring… clearly Qrt Moon’s Colton didn’t know that when u set a toilet properly o ton a wax ring u can feel the ring set but instead he jus installed without setting the ring as it needed a thicker wax ring to be properly set. Also the tank to bowl had a leak & found Qrt Moons Colton also pinched the rubber seal when assembling the toilet during install. Jon Wayne reassembled trying to flex out the rubber & used Megaloc sealant around the rubber seal to properly seal the tank to bowl eliminating the leak. Obviously Qrt Moon’s Colton isn’t proficient doing a basic new toilet install by sabotaging the work where upon my discovering the leaks Qrt Moon’s supervisor Greg did absolutely nothing to try to remedy their worker’s deficient toilet installs. Looks like Qrt Moons rookie employees can’t be trusted to do basic toilet installs. See pics during the proper fixes from Jon Wayne. Pics reveal truth !!"
"Well you asked for it, here it is. You did terrific work on a big job for me and I told you. Now I must tell you that the commercial you air with the silly talk is something I can't turn off quick enough when I'm driving. Though you should know my critism as well as my praises."
"Worst service ever. They charge by the hour and really try to get their money's worth out of you. Not to mention the toilet they repaired is still broken and the facet they fixed outside still leaks. Stay away from this place. If I could give 0 stars I would but google won't post the comment unless you give a star"
"Pro: Friendly crew. Con: Requested a drain quote as it’s tends to be $20K+. They sent the B team for an inspection and charged $188 for absolutely no work and no estimate for what was requested. Charged $188 for an unnecessary inspection due to the company’s mistake of sending the wrong team. After going with another company, this company has a reputation for insurance claims, not quality work. Very shady company. Did not mention a charge for a quote when scheduling. The inspection they provided 7 days later was the same information I provided to them at the house. I do not recommend, unless you want an insurance claim. Update: no refund was provided. What was offered was an hour free for another team to come out."
"Quarter moon and plumbing did a great job helping me today with a busted PVC irrigation pipe. They were able to send Ronald out to my property same day (within 3.5 hours of calling). I had already identified where the break/leak was and had the pieces removed and ready for them to be replaced. Ronald knew exactly what he was doing and went right to work, using new pieces and reconnecting my water lines. In all they were at my property about 60mins. I am only giving 4/5 stars because the company itself charges a flat $125 per hour fee regardless of the size of the job. Outside of that a great experience and Ronald was amazing."
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