Bark & Zoom,

2601 Cardinal Loop, Del Valle, TX 78617, United States

"My 2 dogs did their evaluation day yesterday. Everything went well, they seemed very happy and the staff invited them back. The facility was very nice, well equipped and extremely clean. The staff was friendly and informative. I will update this review after their next extended boarding."

"I will never board here again. I recently boarded my dog here for the first time over Christmas for 5 days. He was in one of the suites with a webcam so we were able to see him the entire time. Bark and Zoom has 4 play areas and we were told that the dogs get 4-6 times of play throughout the day, which seems like a lot of interaction. We decided to pay for an additional walk each day as well. As we were out of town and checking in on the webcam we noticed that our dog was consistently in his room and never seemed to be out of it at play time or anything. After watching the webcam consistently for multiple days I found out that my dog was taken out of his room for about 2 hours out of a 24 hour a day and that was including the walk we had paid additional for. He also was given one bowl of water to last the entire day, I never saw it refilled. Their website says the dogs have access to water at all times, however they take water away at night. Even when I picked up my dog they only had one dog in each of the play areas that are visible from the lobby. Like do they actually let the dogs play together?? If my dog passed the evaluation and can play with other dogs then let him. This was a very disappointing experience overall. If I had wanted to leave my dog alone for 5 days, I would have left him at home. I took him to Bark and Zoom so he would be cared for and get play time with other dogs, not to be charged $400+ for 5 days for him to be locked in a room for 22/24 hours a day. I even asked when I picked him up if he received full play time or if it was being restricted due to the new canine cough/sickness and no one was able to answer anything. I will never be bringing my dog back here."

"I have dreaded boarding facilities for years. I've never felt comfortable enough leaving my pups with anyone as the industry is sub-par at best. Well, not Bark and Zoom. I boarded my boys after having lived in the area for just one week. I didn't have the opportunity to try out a facility and make up my mind, I just had to trust the reviews were honest. I can confirm, they are. I opted in for the Elite Suite with cameras so I always knew where my boys were, that gave a huge piece of mind. But where the real rubber hit the road was when my German Shepard was bit by a fellow boarder. Dogs are dogs at the end of the day and there was just a disagreement between two. I promptly got a call from Jess telling me of the incident who asked for my direction on Mike taking my baby to the emergency vet. I received clear communication with extremely knowledgeable feedback. After the incident and through the remainder of his boarding, I never felt like my questions were too much. I called Jess to find out more about the incident and asked a million questions. To say she is competent and capable is an understatement. I was very much out of my element and she was amazing and comforting. Both of my boys were well taken care of and loved their opted-in cuddle times as well. I'm so glad I trusted mine at their care. Thank you team!"