IAQ Experts A/C & Heating
4323 Roland Avenue, San Antonio, Texas, United States
About the IAQ Experts A/C & Heating
IAQ Experts A/C & Heating is a trusted institution located at 4323 Roland Avenue in San Antonio, Texas. We specialize in providing top-notch air conditioning and heating services to ensure optimal indoor air quality and comfort for our customers. Our team of experts is dedicated to delivering exceptional service, quality products, and reliable solutions for all your HVAC needs. Contact us today for all your heating and cooling needs!
Photos of IAQ Experts A/C & Heating
4323 Roland Ave, San Antonio, TX 78222, United States
Reviews of IAQ Experts A/C & Heating
"I was very impressed with Shaun's professionalism, reliability and work ethic. We'd had a strange smell in our home for quite some time and could not find the cause, even after paying other companies for various remedies that did not work. Shaun came over and identified some potential problem areas that other companies had missed and offered some solutions with a lifetime guarantee. I will only be using Shaun and his company going forward."
"The IAQ crew were true professionals. The original survey was thorough and complete and recommendations were clearly explained as well as extra options if desired. No heavy sales pressure. On the day of the service the team was punctual and worked diligently and all facets of the work being performed were explained. Upon completion there was follow-up from the office and in our particular case the team returned without hesitation to address a concern. Highly recommend! Definitely worth getting an estimate!"
"IAQ came to us recommended and we thought we were going to have a great experience. Accidents happen as I'm well aware being a locally owned small business myself. If and when accidents occur, companies have insurance to cover the damage incurred to make the party whole again and we are completely understanding. But to force us to cover costs that we shouldn't have to incur is bad business. In this instance, IAQ had a backpack malfunction causing it to catch fire with the Tech throwing the backpack to the carpet floor in a back guest room burning a patch of the carpet in an unrepairable fashion. Thankfully no one was hurt, and the house didn't burn down. We then began the insurance claim process with Shaun. At first the process seemed seamless, then the responses to get a company to come in and replace the carpet began to lag. Approximately 5 months later the carpet still hasn’t been replaced. The insurance company that Shaun and his team have contracted attempted to state depreciation on the carpet in the pictures attached. The carpet is virtually brand new as there is only one person living in the house and this is a guest bedroom located in what is clearly a well-maintained home. The insurance company would only cover 85% of the replacement value (mind you we had to state professional movers would be required due to the antique furniture which they reluctantly agreed to include in the estimated replacement value) (and the insurance company started off with attempting to state the fire was caused by our outlets so we would be responsible for the entire replacement...bad sign at the start). Now that we have established that there is still a variance of a few hundred dollars to replace the carpet, Shaun and IAQ who claim to be an upstanding business, refuse to make us whole by covering the difference that their insurance wouldn't cover. We weren't looking for a new carpet or the many wasted hrs. and emails fighting to get this issue resolved. And the value owed isn't life altering, but it is principally how a business should operate taking care of its customers. IAQ and Shaun need to re-evaluate their insurance provider and business practices. Heaven forbid something to happen to you and your property when using this company...if it does, be ready for a fight and to pay out of pocket. Every company has their moments, it's how those companies respond when things don't always go as planned which makes a difference. Unfortunately, Shaun and his team missed out on this one. We will never recommend or use them again. Beware! Update: After IAQ provided a misleading response to our 1-Star review I felt the need to add context. All I'd suggest is to read IAQ's other reviews and you'll notice a trend when it comes to IAQ taking care of their customers when mistakes happen. They may be able to perform quality work on some occasions, but you must ask yourself, do you want to be on the back end of a mistake having to fight for what's right— probably not. There are plenty of other great companies out there that you won't have to deal with a lack of care and good business. We asked for a patch from IAQ's initial contractor who said that a patch wasn't possible for this type of burn. The 2nd contractor IAQ chose since their first went ghost stated they couldn't patch the carpet either leaving the entire carpet having to be replaced. The difference in question that IAQ's insurance wouldn't cover was a several hundred dollars which when we asked IAQ to pay the amount so we wouldn't be out any money for a mistake that wasn't our fault - they refused to pay. Again, we didn't ask for a new carpet. Insurance is for the uh-oh situations a company may encounter and IAQ refused to cover their mistake. I own 4 businesses in the services space with experience in industry going on 23+yrs. You don't treat your customers this way. I hope you don't get stuck in the same situation we did. Fortunately for us we were able to cover the difference and fix IAQ's problem."
"Sean, the owner was amazing from the beginning. I called him on an off say while he was busy and he answered all my questions anyway. The boys that did the original work did a good job and were hard working, polite and cleaned up after themselves. There was a small issue that needed to be addressed after the job was finished and the company was all over it. It was obvious everyone working there simply wanted to do the absolute best they could for us. We will in fact be calling them after the new year to do some insulation work for us. We had our cents cleaned and sanitized, an I/R light put in the system and a full cleaning and sanitizing done and we were beyond happy with the results. I would absolutely recommend this company to my family and friends, that should tell you all you need to know. These folks are the best at what they do and they worked with us on financing. Don't hesitate to use them."
"IAQ is just what my family and I needed to clean our a/c unit and provided comfort to our home. The air is now crisp and free from mold and dust. Our units were inspected and we were losing a huge amount of air in the attic. The technicians quickly resolved that by applying an adhesive that literally reduced our electric bill by $200. Also, they rerouted airflow to equally distribute air upstairs. Now, there isn’t any more hot spots. We’re so grateful for IAQ and the work that they’ve done for our family. Give them a call and you’ll be pleased."
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