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Action Water Wells Drilling & Pump Service
Stella Street, Denton, Texas, United States
About the Action Water Wells Drilling & Pump Service
Action Water Wells Drilling & Pump Service is a reputable general contractor located on Stella Street in Denton, Texas, United States. With years of experience in the industry, we specialize in drilling water wells and providing pump services to ensure access to clean and reliable water sources for residential and commercial properties. Our team of skilled professionals is dedicated to delivering high-quality workmanship and exceptional customer service. Trust Action Water Wells Drilling & Pump Service for all your water well needs.
Reviews of Action Water Wells Drilling & Pump Service
"I really dont like leaving bad reviews but this company has really poor communication. Rick was unresponsive and really rude when it became time to get my deposit back. I did in fact get my deposit back. Thats the only good thing i can say about this company."
"I had an absolutely horrendous experience with this company. They came out to service my well, and right from the start, it was clear that their intention was to take advantage of me financially. First, they charge a whopping $250 just to come out, which I thought was steep, but I was willing to pay for a “professional” service. Upon arrival, the handy man used a voltmeter and asserted that my well Control Box was faulty because it was pulling too many amps. Fair enough, I thought, but the real nightmare began when they removed the control box. I assumed they were going to replace it with and identical box like I had ordered earlier that day from Amazon for $240. To my shock and dismay, they returned with a brand new control box and demanded $1100 for parts and labor. When I questioned this exorbitant price, they told me it was a 3hp control box with an automatic magnet, and it was what I needed. I expressed my inability to afford it and asked for an explanation of the cost breakdown. Instead of a cost breakdown, the main guy offered that I could pay via credit card. Out of desperation, I obliged and got on the phone with his boss Rick to process a payment. Thankfully, the credit card transaction failed. During my brief absence to retrieve another card, I conducted a quick online search and discovered that the actual price of the Control Box was significantly lower than their quote ($290-$390). When I confronted the technician, he obstinately stood by the $1,100 price tag, despite my knowledge of the actual cost and my refusal to pay such a massive markup. My subsequent request for them to await my return was met with outright refusal, accompanied by a threat to charge an additional $350 for uninstalling the old Control Box and installing their new one. Frustrated and feeling egregiously taken advantage of, I contacted Rick again to seek clarification on the pricing and to question the abrupt change from $750 to $350. Shockingly, Rick sidestepped my concerns and focused solely on extracting the $350 from me. In my desperation to resolve the situation, I reluctantly sent a Venmo payment to one of their family members, as per their instructions. Upon my return to the well, I was horrified to discover exposed electrical wires and the new Control Box carelessly discarded on the ground. When I called the technician to question this shoddy workmanship, he erupted into a tirade, conveniently ignoring my earlier refusal to pay the $1,100. Seeking a resolution, I escalated the matter with Rick, sharing photographic evidence of the mess their crew had left behind and requesting a refund. Rick's response was nothing short of astounding: "You told him to go ahead and put the box on and agreed to pay. Then three different credit cards did not go through. Then you changed your mind and said you are getting your own box and putting it on yourself." This entire ordeal was driven by greed and an attempt to extort $1,100 from me, rather than genuinely addressing the well issue. I emphatically caution anyone against working with this company, particularly if you possess limited knowledge about wells. Their clear priority is profit over customer well-being, and I can only imagine how many others have fallen victim to their deceptive sales tactics. My advice: steer clear of this unscrupulous crew at all costs."
"Very satisfied with Tanner. We had to have a new pump for our well. He was very thorough and careful not to damage anything. Highly recommend Action Water Wells! On site for four hours start to finish."
"Told me there was a one year warranty on my 15 month old pressure tank. I called the manufacturer and it has a FIVE year warranty. When I confronted Action with this fact, they acknowledged that it was five years but made an excuse that sometimes the manufacturer won’t honor it after one year. Very deceitful."
"My well went down this morning with only enough pressure to brush my teeth. I called Action water wells out of Denton and they took Action! I got a new pump and a 5 year warranty and all this happened before I got home from work! Thanks for the quick response! I will definitely refer y’all to my neighbors. Thank you!"
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