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About the HTC Repair Department
HTC Repair Department is a leading repair center for HTC smartphones and devices located at 14500 FAA Boulevard in Fort Worth, Texas. Our skilled technicians are dedicated to providing high-quality repair services for a wide range of HTC products, ensuring that your device is restored to its optimal condition. With a commitment to customer satisfaction and quick turnaround times, HTC Repair Department is your go-to destination for all your HTC repair needs. Visit us today and experience the expert service and care that sets us apart from the rest.
Reviews of HTC Repair Department
"Edit: It has been a year now, and I got my replacement. Kudos to them for actually fulfilling it. Uh-Oh replacement is false advertising - I'm reporting to the BBB. They say you'll have a phone within a week - it has been 6 months now (Sept 2017-Feb 2018) and I'm still 'waiting on a tracking number'. I love my One M9, but I won't be buying HTC again."
"-Sent in my HTC Bolt in November of 2017 after being told it would take 3-4 weeks time to fix the broken screen. BOI WAS I WRONG! After 2 months of waiting, I was lied to by a customer service rep that I would receive my phone within a week. -Fast forwarding 3 months after sending out my phone, I was requesting a refund if it took another month. My case manager first straight up denied my request and then put it down as a "request" with no guarantee. She also has been slacking on giving me weekly updates as she promised the first time I spoke with her. -Not only is the customer service a joke, the system they have in place to inform customers is a train wreck. People want to know what happens to their phones just the same way as people want to know what happens to their car by a mechanic or body by a doctor. -HTC's system of having customer service rep's that don't know what the stage the phone is in repair other than, "we are waiting on a tracking number" is pathetic. Why would you put people in positions to answer such questions that they themselves don't know the answer to? you're screwing over your customers and your employees and ultimately your corporation. -I personally enjoyed using my HTC Bolt, but unless HTC does not take action to change such. They bring dishonor to themselves, their family, and their cow."
"Do not buy or even try to work with these people. Worst experience ever with these clowns! Broke my phone screen on my new U11. Reached out to repair my phone so got a quote for $200 and a 4 to 5 week lead time. Its been 11 weeks so far and nothing yet. They reached out to me today, after calling them for more than 10 times, asking for the $200 and I was clear that this delay should make me pay $0 for the repair. The person I talked to decided to return my phone to my address without fixing it. Guess what HTC, this is exactly why you are running out of business!"
"I have sent my HTC one M8 in for repair 6 weeks ago. initial promise was that they will have my device ready in les then a week ! customer service sucks ! ! they have no update and they always have a manager call you back and you got it....they never call! never ever sent your phone to them!! better order parts and check YouTube and fix it yourself ! !"
"Sent HTC ONE A9 in for premature non-user-replaceable battery repair. (Wouldn't fully charge or hold a charge, only 4 months old.) Sent in phone, tracked repair status: HTC repair tracking system states repair complete 5/18/2017. Today is 6/5/2017, phone still has not shipped out to return to me. When I shipped this on 5/12/2017, I was told specifically by HTC rep it would be back to me in two weeks. I'm now under the impression I will be lucky to have it in my hands before a month passes. Now I am skeptical if they even fixed anything.... Will update when/if phone ships and arrives."
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