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Best Friends Pet Resort & Salon
26915 North Freeway Service Road, Spring, Texas, United States
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About the Best Friends Pet Resort & Salon
Best Friends Pet Resort & Salon is a premier pet care facility located in Spring, Texas. Our professionally trained staff is dedicated to providing top-notch services for your furry friends, including boarding, daycare, grooming, and more. We offer a range of activities for pets of all sizes, from puppy play groups to vet clinics. Our commitment program ensures that your dog can enjoy safe and social play with certified counselors. Our daycare program helps puppies socialize and learn important skills. Our groomers will leave your pet looking "paw"sitively gorgeous. Our trainers use positive reinforcement to teach new skills. We also offer vaccination and wellness clinics through our partnership with VIP Petcare. Booking services is easy with our mobile app. Don't wait to book your pet's cozy getaway with us for spring and summer trips. Come visit us for a personal tour of our facility and meet our friendly staff.
Photos of Best Friends Pet Resort & Salon
26915 N Fwy Service Rd, Spring, TX 77380, United States
Opening hours of Best Friends Pet Resort & Salon
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 16:00
Reviews of Best Friends Pet Resort & Salon
"I am giving this facility 1 star because if I don't, the system won't let me post. Christmas 2022 I made an appointment to board my two dogs over the 4 day Christmas weekend. We booked well in advance and medical records were delivered to the facility. My husband and I went to our destination on 12/15/22 and our son was to meet us in Florida on 12/22/22. On the day our son was departing for his trip, he was supposed to bring the dogs to the facility shortly before he was to leave. One hour before his intended drop-off, I received a call from the "manager" of the facility advising me that they would not accept our dogs at all. The reason was that the manager had just reviewed our older dog's (16) medical records and she was not going to take him. I asked why someone had not reviewed the medical records earlier. She said she had not had time. She refused to discuss the matter, refused to even board our other dog who was 3 at the time. I then frantically tried to find someone to take care of my best friends from 900 miles away. Fortunately, our vet was sympathetic with our plight and volunteered to board both dogs. Good ending, but it could have been a disaster! This is not a "best friends" facility. Be forewarned."
"Have used them for years for multiple pets. Great staff."
"Treated all three of my unsocialized fur babies like family. All three changed in manners and loved the experience. Definitely going to try doggy daycare!"
"This is an amazing facility. We left my Zee for 4 days and requested grooming as well. Facility is nice and clean. Staff is very helpful and cordial. Would definitely book again. 10/10!!!"
"I was a customer for more than 10 years with 3 dogs and have spent thousands there. The pricing has always been expensive but I over looked it because they were always available for anything last minute that needed to happen. The last time I had my 3 dogs there I was told to pick them up by 1pm on Sunday because that’s when they close. Much to my surprise, I was charged for another night (3 dogs= over $120/night) because I hadn’t picked them up by 12pm. Apparently it says they must be picked up by 12 in the fine print of the contract. I was there at 12:20. The manager was not there so I called later to try and get ahold of someone in charge. I never received a call back and called again and still never received a call back. I emailed about the issue and they didn’t even bother to respond. There are much better, customer service oriented boarding places near by. Good riddance best friends."
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