PetSuites Fulshear

"The customer service here is awesome, they treat our pup like he belongs to them! I’m pretty sure he’s sad when it’s time to come home. We have no worries with PetSuites Fulshear!"

"Unfortunately, I have lost all trust for this location. On 2 separate occasions they have admittedly gone without feeding my puppy. The most recent incident was on this past Friday. I had to work a 12-hour day. I dropped her off early in the morning with breakfast, lunch and dinner in her bag. My daughter picked her up close to closing and all 3 of her meals were still in the bag. Sasha literally starved for 11 hours. I called, texted and emailed. They replied to my text the next day saying that they fed her but she only nibbled because she was too excited to play. LIES! They never even took her food out the bag! The manager saw that text response after she read my email, even she was embarrassed by the staff’s response. She called to apologize but I informed her that I could not accept an apology for the same thing happening a second time. She understood, offered a refund and her personal cell number for me to contact her directly if I ever decide to book Sasha again. Unfortunately, I will not. Nothing can change the fact that they neglected and starved my baby for a SECOND time. I waited some time before leaving a review because I did not want to rant out of anger. But everyone needs to be aware that this is what goes on at this place. This is above the manager and needs to be addressed and corrected at the owners’ level. It’s happened too many times to too many people. No telling what other neglect or a b u s e goes on in there. Don’t be misled by the cute photos online. Pay attention to your pet’s behavior when you get home. Sasha will never return to this location."

"My dog stayed for Doggie Day Care. He had a great experience. Dropped off at 6:30 a.m. check in was prompt which was appreciated as I needed to get on the road. Staff is helpful and friendly. We have found a new place for our dog."

"This was my dogs first time being boarded and this place was awesome! They gave us access to webcams in my dogs lodging and in the play areas so I could always see how he was doing which gave me relief. They texted updates with pictures. They gave one of my dogs his anxiety meds and they let me bring anything from home to make him comfortable. They also went above and beyond for our drop offs and pick ups too. If I could give them more stars I would because it was all around an amazing service!!! I also specially want to shout out Audra because she was genuinely helpful and amazing"

"We boarded a dog for the first time ever! She is an eighteen month old that is a protection breed. We took her in to meet the staff ahead of time and told them of our concerns and instructed them on handling her. We could not be more pleased with the experience. She came home happy and the staff reported that she was friendly and playful. Awesome experience!"