A+ Federal Credit Union 11255 Hero Way West, Leander, TX 78641

"I would leave 0 stars if possible. This is the WORST credit union. I have had 3 payments come out this month after setting up recurring payments and no one can tell me why or how to fix it. Each time I call they say my next payment is not due for another month and then they take another. The app never works either. I am considering refinancing through another credit union or bank. Don’t waste your time here."

"APlus just keeps making it more and more difficult to work with them. Everything takes days and it is ridiculous how often they lock up your account because the Amazon vendor you are working with happens to be out of state. I like the idea of a credit union but it is getting harder and harder to justify the inefficiency. The people that I have worked with at this location have been wonderful. My biggest issue with A + is how difficult it is to communicate with the people there. If you need to reach anyone you have to call the main number. It often then goes to a voicemail. The branch phone numbers are unlisted."

"Just picked something up from here, the people working there are very friendly and helpful, one in particular(sadly I didn't get her name) helped me out with a dolly they had available (since the order was pretty heavy) would definitely bank here if I lived in Austin."

"We had someone steal $5k from our account right before we left for vacation. Brooke saved the day by helping us find solutions to our problems. She spent two hours with us and calmed my fears. Thank you, Brooke. We appreciate you!"

"Today requested change for two $20.00 bills (8 five dollar bills). Told change could not be provided unless I deposited into my account and withdrew same amount in $5.00. I don’t have an account therefore turned away. Never in all my years encountered such a policy. (Not like I was not a customer and showed up with thousands to exchange). Went to another bank - same request, no account, no problem. Will never consider banking with A+."