Bank of America (with Drive-thru ATM) 9410 Spring Green Boulevard, Katy, TX 77494

"Very clean and neat location. Staff are generally nice. The biggest concern is the open hours. This location does not open when a normal person who has a job has time, or a student is off school. 10am-4pm M-F really does not work for a lot of people. Please at least add some hours, say to 5pm during the week or to Sat. This is one of the major reason that I have to bank with Chase instead. Chase next door has much longer office hours for the customers. Waiting is not long neither. I took off two stars due to the reasons above. Appreciate if the manager can consider customer's (a lot of customers are actually the neighbors) suggestions."

"Always a long line, and only one teller working every time I go in. But somebody “greeting” people…. Why can’t that person help the tellers and speed up the line?"

"I had an appointment @ 230pm to open an account. After waiting for 20 mins, I was asked to reschedule with someone else for another day."

"Worst branch of bank of america. They don’t value their customers time, unorganized and slow. We set up an appointment 8/9/23 at 12pm for banker. We waited and wasted our appointment with nothing. The manager said, she can not do anything about it. The manager should get fired. She cannot manage the bank. We waited 30 minutes just to tell us additional 15minutes waiting time. These people are unprofessional and unacceptable. 0 customer service."

"Was denied to cash my check due to low amount on account. Told the counter lady to deposit in MY account which i provided . Check this morning and she deposited to the account I did not provide her the info with. The account it got deposited to , was negative . I did not give permission for her to deposit on that account , was depending on the full amount of that check to pay bills…."