Bank of America (with Drive-thru ATM) 5101 Walzem Road, San Antonio, TX 78218

"My Mother had a joint account with an aunt so that family members could help deposit money to support said aunt. Both of them were old and not very technologically saavy. My Mother passed away recently before she could resolve why both her and my aunt have not been able to access account or funds. I visited today in order to submit death certificate and hopefully find a way to help my aunt reset her PIN number or SOMETHING that could allow her to access the money that family members have sent to her bank account in one form or another. Well Zoe Eardley was SO adamant about how much information she cannot share with me because there is still a living account holder, that I had ask her over three times that if my aunt walked into a Bank of America in Laredo, they might be able to help her? It was a yes or no question that didn’t involve me having access to the account. Apparently, because there is still someone on joint account who is still living, Zoe Eardley also couldn’t share any condolences to me in regards to the passing of MY MOTHER. Bank of America…so hardcore about security…that they can’t even handout a free condolence. About three weeks before my Mother died from Cancer, she had me pull into the drive-thru ATM here to deposit cash into the account for my Aunt to use. We tried three times and machine said there was a problem. When I asked my Aunt after the wake if she has been able to access her account, she said she can’t remember the last time the system had let her access the account."

"Have had an account here for over 8 years. Tonight the atm here decided to take my 940$ and shut off without depositing into my account. DO BETTER."

"I don’t know why the reviews are that bad, I definitely recommend you their service. For 1 appointment with them I was able to schedule debit and credit card delivery, activate a digital card and put money on my bank account. ⭐️ & ✅"

"We went to do a write transfer spoke to a representative that he could help us because we didn’t have an appointment. Yet, there was no one waiting in the lobby. He stated that someone had a 10:00 am and had made an appointment online. It was 10:07 am. The appointment was set for 10:00 am and the person had not show up. Went to bring his manager on duty and she too stated that they couldn’t help us. Had they help us, we would have been in and out in 15 minutes. We drove to Southwest Military Branch spoke to representative Vanessa. She ask us if we had an appointment, we said no. She said no worries that she would put on her list and whenever 10 minutes of our arrival she call us into her office and help us with our wire transfer. It took no more then 15 minutes to complete. She offer us excellent customer service and she treat us with respect and she had us feel us very important to her and our branch of Bank of America . We were so disappointed to the visit of Walzem that we concerned pulling out all our money and transfer it to Wellsfargo however because of the excellent service that Vanessa offer at the SW Military branch we decide to keep our money with Bank of America and she offer us her business card and stated that if had any questions and concerns that we should call her personally.Again thank you Vanessa for your help. Jonathan and Janie Lou Rodriguez"

"Everything is setup by appointment. They are terrible at this bank. No one is in the bank and yet the three people doing nothing one standing in the front and two sitting at the computers taking care of no one. They couldn't even help me out just to change my pin number. They wanted me to setup a appointment. I found better success talking with a customer representative over the phone not even from the Texas. They are mailing my pin number. If I could give negative stars I would. I will never waste my time at that bank again."