RBFCU - South San

"Thank you for helping me today but I wish they had more tellers when they’re very busy but I know you do your best. Thank you. Keep on doing your good job God bless."

"They only have atm drive thru, absolutely no teller drive thru. Then you go inside and there’s about 11 people in line and 2 tellers. I swear it’s like I’m at the dmv. And I’ve been in like for 15 minutes and the line has not moved. Yes this branch is very nice but that does NOT MAKE UP FOR THE TIME YOU WILL SPEND HERE WAITING. The branch manager should be on this, or the district manager shoot maybe even regional….. also although they offer online banking, there’s no possible way to make a cash deposit without your debit card or get money orders without having to go into branch."

"Went to schedule an appt to open an account came back and waited even past my time and they “couldn’t open an account for me” yet I went and did it myself online and I was able to. Really hope it wasn't the reason i think it was."

"Mrs. Reyna was so helpful in explaining the details and benefits of open a checking and savings account. Everyone at the branch was friendly and I felt like I received 5-star treatment. Mrs. Reyna is an excellent manager and her branch deserves recognition for the great work they are doing! Thank you again for everything, Mrs. Reyna!"

"Been banking with them for well over 10 years and had a few loans (not any specific location), never really had problems. However, I've never received their advertised lowest rate on an auto loan and no one can ever tell me why. I've gotten lower rates from the dealerships when car buying. Credit score is over 800, home is paid for...no bills whatsoever. Purchased a Mercedes last year and financed through dealer because of better rate, so disregard their advertised rates, they're just for show. Received a text today stating my account ID had been suspended due to suspicious activity...probably a scam but called to verify. Never spoke to a real person and was on hold for 1 hr 10 mins. Think it's time to move my banking elsewhere."