PenFed Credit Union 11988 Alamo Ranch Parkway, San Antonio, TX 78253
About the Business
PenFed Credit Union is a financial institution located at 11988 Alamo Ranch Parkway in San Antonio, Texas, United States. As a credit union, PenFed offers a wide range of financial services including banking, loans, and investment options to its members. With a focus on providing excellent customer service and competitive rates, PenFed is committed to helping individuals and families achieve their financial goals. Whether you need to access an ATM, open a new account, or apply for a loan, PenFed Credit Union is here to serve all your financial needs.
Photos
Location & Phone number
11988 Alamo Ranch Pkwy, San Antonio, TX 78253, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 AM
Sunday:
Closed
Reviews
"I made a deposit six days ago. The funds are still pending release. It's past the five business day waiting period. I spoke with the **** at Alamo Ranch and was informed to just wait the five business days. Well, tomorrow, it will be a week's worth of wait. Is this common Penfed practice? Can anyone share a similar experience with Penfed?"
"We had numerous problems using the 1-800# for customer service, from issues with online access and also high usage alert for the debit card. Unfortunatley i was unable to fix the issues using their 1-800 #. I needed to pay a bill that required the high usage alert to be removed for the day, it was not able to be done with a phone call. We had to go across town to visit the branch. The teller at the Alamo Ranch Financial Center was able to help me with my payment / certified check and Walter Warren Assistant Manager helped with my online issue in less than 30 mins. These are amazing employees much better than your 1-800 customer reps."
"It was ok experience. Teller had no ones in his till. Then when he gave me my withdrawal, he didn't even give me an envelope which I had a lot of 100s. I had to ask for one and I didn't have a purse. Maybe he was new"
"Couldn't be happier with PenFed right now, not only did they offer great rates on an auto loan but they made the entire process a walk in the park! Walter Warren did an amazing job taking care of me, he helped ease my concerns and answered all my questions, and trust me I had many. He was super personable and made the entire process such a breeze, specially considering I walked in 10mins before they closed. I initially only went in to make some changes to my draft application, but I actually ended up walking out with a printed check! I am not encouraging to walk-in right before they close, but if you do, trust they'll do a great job taking care of you. Thank you again Walter & PenFed!"
"Closed my accounts today as I was treated as a number and not as an individual. I work extremely hard to maintain an excellent credit history and PENFED made me feel like that's no big deal. Well it was time to leave. If I wasn't going to be appreciated at PENFED it was time to move to a Financial institution that would."
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