Frost Bank

"Service fell off a cliff. Been banking here for 20+ years and used to like them. Went in to access my safety deposit box which I've also had at this location for 20 years only to find after 15 minutes waiting around that I no longer have access to it. I'm the primary account holder. Not only did I not have access to it, they also wouldn't tell me who did. Fortunately, my wife was with me, and she still had access. When we added another family member to the box access a few months back, they dropped me off. To be given my access back, I had to cancel out this box and rent another box. This sounds like a red tape addled government bureaucracy, not a privately owned, supposedly customer-oriented business. I ended up cleaning out the box and terminating the rental. As soon as I get some direct deposits moved, I'll be closing out all other accounts and will no longer do business with Frost bank. Other dropped services include no more notary public service, and unresponsive investment counselors that never return phone calls."

"Great Service!"

"Worst service EVER! I was told one thing in the phone prior to going on documents needed before going there then get there and told I need additional documents by another backer at this branch. As I’m waiting 18 minutes for the banker to come back as she went to collaborate with the other banker that I had talked to on the phone to see who was wrong I noticed that people of a certain skin tone were friendly greeted by the staff while those of us with different skin tones were not. Was hoping to open an account here but after this I absolutely will stay away."

"Great service like most Frost locations, BUT parking is a mess and somewhat complicated."

"Great servicr"