Fidelity Investments 6731 North MacArthur Boulevard, Irving, TX 75039

"Fidelity sucks! They will block and lock you out of your own account and request a litany of documents for “verification “ taking months and hours of phone calls and still not have the money. I don’t see how they get away with this hold up. It’s criminal at this point."

"Christmas is here and bills are piling up, however I knew I could borrow against my 401k to help with rent. I got an eviction notice and called fidelity to request a hardship withdrawal on 11.27.23. It is now 12.11.23 and I still don't have my money. When I call they say your money was sent by check, when I entered my direct deposit info they still sent it by check. The agents say they can't stop the check and reissue my money by direct deposit. It has been about 3 weeks and now I'm in jeopardy of loosing my home. They say the mail is slow...no problems from Amazon or family members sending stuff for Christmas, so that excuse doesn't fly with me. I just need my money. I am beyond frustrated with this company and just need my money!!"

"Very friendly and knowledgeable person. Not wait time !"

"They'll gladly take your money and let it work. Trying to get it out is a quite a chore, and requirements seem to change rapidly as to what hoops you get to jump through. And good luck finding a center you can actually go to to talk with anyone face to face."

"Absolute waste of time. I am a long time customer of fidelity for over 20yrs. I had an appointment scheduled at this office. I arrived early to find despite me actually setting up an in person meeting at this dpecific branch someone changed it to a phone meeting. Furthermore, i asked could somone else help me since i sawlike 4 guys just sitting around drinking coffee or eating. I was told to have a seat and he would try to find someone. Mind you none of the people I saw were on their phones or their computers. Then a ranom person who was not a customer walked in and 2 mins later was seen while I continued to wait. Ill never visit this location again and i will seriously consider never doing business with them when the martket is better. Terrible customer service."