Dog House Pet Grooming 1516 Clark Boulevard, Laredo, TX 78040

"Was previously top notch service, but with the current staff and new ownership, they have really done poorly. They claim to extract glands, and this is the second time that I check myself when I come home and our dog's gland/sac are full. Also, the groomers there think they are veterinarians and constantly give medical advice or diagnosis regarding their health. Stay in your lane and just focus on doing the job and fulfilling your obligations."

"Visited a week ago...called day before, was advised no appointment needed....took pet in next day at opening time, but called before no answer....arrived made contact with staff, right before walking in, staff worker comes out, and says they have 5 dogs ahead. Apparently our large dog would cost time for them...they took another small dog for service as we left. No upfront straight estimate either. Staff apparently lack communication skills."

"I have been taking my dogs to this wonderful place but then it changed owners. Lately I had to ask the assistant to please pick up my dogs from the chest and not from the legs. My dogs' bodies are heavy to be picked up by the front legs. Last week we took our dogs, again, the same worker picked up my dogs from the legs. Additionally, two of my 3 dogs had their collars but my Yorkie did not. We called about five times to ask to talk to the owner after the assistant had been of no help but no luck. The assistant was very rude. Instead of saying that he could start calling other pet owners to see if they had placed my dog's collar in theirs, he said " I looked for the collar and we don't have it" (in Spanish). I asked him to please look for it again and asked if they had some form of system to prevent losses? To this he said in Spanish, "well, you have to talk to the owner and tell him how to run his business". He said, "We don't have it. We'll check the cameras to make certain that you brought your dog with a collar." We didn't get a call from the owner who is very courteous possibly because the owner was never given our message."

"I’ve been taking my dog there for 6 years (even after they changed ownership). I’m not AS satisfied with the haircut as I used to be, but it’s still better than the dog spa place we tried in June. Plus the pricing is pretty good for all the services it includes. My dog likes going there so I know they treat her well, and that matters more than the quality of the haircut to me."