AAA Florissant Insurance and Member Services

"On 1/31/2024 I called the Florissant location for assistance. The rep was very rude, and hung up on me. I've been with AAA for 8 years. I'm going to transfer to another location."

"Up for my 1st renewal. Still have problems with them. Who is my agent. 2. Where is my 26% discount and how is this figured. They said they had a large rate increase. Sounds like the old reel them in with the lowball rates and then stick it to them. 3. Have you ever called the stooges? Every day for four days left voicemails with four different people, do you think I got a call back? If I have a claim, I have a strong feeling I won't find them anywhere. This was a bad move on my part and I am very unhappy."

"This was a positive and efficient experience. I dropped by for an international driver’s license while enroute to the airport. Kelly was extremely courteous and professional in rendering quick assistance. This was my first experience with AAA. If this is the standard for customer service, I will have to reconsider my other policies. Thank you!"

"I have online quote when I stop in office $250 for a 6 months more expensive than my quote with clean driving record never accidents never tickets they are scam"

"Today I literally got the worse service ever with this company. I called to request a tow truck and 3 hours later I hadn't heard anything. Not a text, not a call. First call the ETA was within the hour. Next call I would be updated soon. Next call they didn't have anyone to come and tow the car 3 hours later and they couldn't give me any information on a ETA.. Poorest service ever. Then they talked about getting a commercial tow and giving reimbursement which would be a super long process and more stressful than actually getting a ETA. they suck"