O'Briens and Dobbins Pharmacy

"My experience with the pharmacy is very bad customer service getting prescriptions.. I tried to explain to the girl as what she needed to do to get my meds covered all she did was yell at me .unprofessional"

"I would recommend this pharmacy to anyone. I switched my grandma's meds here a few years back and have NEVER had any issues. I couldn't tell you the stress I had with Walgreens. My grandma had a lot of medications and every month is was always something. The pharmacists do their jobs here. Even when we moved to Rockford for about a year, they offered to give my grandma free delivery just to keep her business. There is only one downside that I wished they had. A drive thru would make it perfect. Make the switch. You won't regret it."

"I’ve used Obrien’s for going in 30 years. Because they’re a small pharmacy and not some chain pharmacy they get to know you and your medications. The employees are knowledgeable and friendly. They take care of their customers as best as they can. It may take them a day or 2 to get what you need but they go out of their way to get it for you. As long as you call in your meds on time you should have no problems."

"They are extremely unprofessional and rude.first they hung up on me purposely when I tried to get my child's father prescription for insulin filled. Then they told me they hung up because I was arguing with my ex about them not filling it. Then they tried to tell me they would fill it if I gave them over 500$ even though last month it was only 18$.I already spoke with his Dr. Who told me it was sent over January 5th . So someone from there deleted his prescription or they are lying about it not being there.. I know his Dr isn't going to lie about sending over a prescription. Would have given them no stars if I could have. I smell a lawsuit. The only one who was polite was Jazmine a young woman who worked in the store not the pharmacy.Jazmine is an intelligent very polite and knowledgeable young lady and I think she deserves a raise for all her hard work."

"I came in there with my son, who had a prescription, early this week. We asked if they accepted his insurance and they didn't know (?) they had to run it through first. It's a popular insurance, I don't understand why they wouldn't know if they accept it. So we waited for them to 'run it through', & we waited, and we waited until it had been almost 1/2 hour, also it wasn't busy at the time. All we were waiting for at that time was to see if it would go through, not even waiting for it to be filled yet. So my son finally asked about it and the woman gave him back his card & prescription, never said a word to us about it! We just left and went elsewhere at that point. I have tried going to that Pharmacy for around 5 yrs and have always found the employee's in that dept. to be very rude. Totally unfriendly & ignore you while you wait in line. I have never seen a Pharmacy like this and I never will again!"