Charles Schwab

"I would Gove negative stars if it was an option. This company took my account from tdameritrade and will not give me access to it. I had to go in person am hour away to prove who I am. Sorry company."

"Have received great service from Vanessa and Erik from this location. In particular they helped us with some special requests with a quick turnaround. The online service and trading is also very good. The Schwab Bank Debit card is great for foreign travel and avoiding extra transaction fees."

"Reached out to me after I opened an online account and was incredibly helpful in our in-person meeting. Front desk also very friendly and helpful. Schwab also has the lowest fees for just about everything and even paid to transfer me from Edward Jones"

"Branch was supposed to be 'Open by appointment only.' Called the branch number on the sign on the door (and on Google) to make an appointment. This leads you to the Schwab call center. Called twice to try and make an appointment. Was supposed to get a callback from the branch to schedule. Never received a callback. Using the instructions listed on the sign outside (and on Google), it is impossible to make an appointment. So the branch is essentially 'Closed' not 'Open by appointment only.' I'd be fine with this... but don't lie to your customers and say you're open by appointment, when you're not. Makes me wonder how much Schwab is paying to keep this closed branch (and employees on payroll who aren't working in a retail store). There's more Schwab branches and I'll go to one another one, that is open and doesn't believe in wasting people's time. And Schwab, don't reply to offer to contact me - you have my contact information, although I wouldn't bother since I'm taking my business to another branch."

"Worst customer service this decade. Total runaround, lied to, non-responsive, been told for 3 weeks running that someone would call me within 48 hours. Received numerous email surveys asking me how my experience has been. Been disconnected, apologized to and told outright lies. My deposit of $20000 and subsequent stock purchase are in question and in doubt. Aren’t these people regulated? I have talked to people in San Francisco, Phoenix, El Paso, and Denver and only got a runaround. Been out right lied to . Arbitration next, Litigation after. Fidelity has theses clowns totally outclassed. Can’t close this account fast enough."