The Residences of Wilmette

"Overall, RoW is such a a great building and in a great location. I won’t say that management is bad, per se, but how the building is managed relative to maintenance is disappointing. The biggest gripe I have is the lack of follow through and the sense of urgency around maintenance issues (the maintenance guy is amazing it’s management that’s the issue). If you put in a ticket, get ready for no response or update until you go to the office and complain. Then, while helpful in escalating, the excuse is often “we only have one maintenance person for several buildings.” But then magically, your requests are completed. Look I get it, but to live in a luxury building in the North Shore and having to wait weeks for basic repairs is absolutely unacceptable - hire a second person and for the money we’re charged in rent, you absolutely have the money to do so! Also, the second floor facing north is a green roof which is amazing for many reasons but it’s also a haven for insects that make their way into your apartment because of the lack of, in my mind, proper OUTDOOR, insect/pest control. And again, you raise maintenance tickets for pest control and nothing. Also, it would be great if the garage could get a proper cleaning, please. It’s extremely dirty and dusty. I’ve had indoor parking before and never seen the level and layers of dust that I see in this garage. Turn on the exhaust fans and wash down the garage. Overall, love the building and see myself staying there but I would like to see better accountability and service on the maintenance front."

"Response to the reply: Actions speak louder than words, and I’m sure you will be as polite as can be - on this platform. For anyone reading this, if you filter the comments by “newest” you’ll see the trajectory of how things are going here. Relocation was brought up by us at which point the power was fixed immediately - one can presume it’s because you didn’t want to pay for relocation - and only fixed the power outage when the village rules were brought to your attention. When we called you in the middle of the night, there was no way to reach you prompting us to then try the previous manager who we did get a hold of. Furthermore we were told there are no electricians on site overnight. This is helpful for other people to know. Ten minutes after I said 11:00 is fine, the elevator was suddenly booked with the other tenant’s moving van already parked outside. Hard to think that can be coordinated at lightening speed meaning you had already double booked the elevator and refused to admit it. You say you are committed to maintaining respectful communication - so if you think your interactions with us were respectful you have a completely different definition of respect. Not listening to us, making excuses when criticized, blaming us, and trying to justify your actions with this huge wall of defensive text show that you actually were not appreciative of our patience - or willing to help in any meaningful way. Furthermore, your threatening demeanor makes me extremely hesitant to “contact you directly”. ------------------------------------------------------------------------------------------------------ This place goes through several property managers. We recently had the power go out for 18 hours and no one was responsive until we told them they are legally required to relocate us if they don’t get the power back on and filed a complaint with the village. The roof leaked and the kitchen pipes also leaked within the last few months resulting in flooding with no response from management. They most recently made a mistake with scheduling the service elevator booking and double booked it and instead of taking responsibility and helping us fix it the property manager Jake began yelling at us instead. Would not recommend living here."

"RoW is at a great location, a bright and open concept. However, as of 9/29/22-11/1/22 our stove became inoperable, today 11/1/22 it still is. I was told that the part is on order, never showed up. I requested a replacement, that was not provided. Although, they did offer me a stove from a vacant apartment. I asked to let me see it, as it was being pulled out, evidently the prior tenant had a dog or cat (most tenants in this bldg do) The side where the air fan was located was filled with dog/cat hair. Michael, maintenance is great, not his fault, was very understanding. However Todd, the building Mngr never responded to my many emails, or telephone calls. I went to the district manager, she never responded to my calls. I am a chef, needless to say, it compares to a dentist wo his drill. I asked for a rent credit, from the $4,200./mo I am paying, but no response. If you don't mind absentee management a concern, then this is the bldg for you. Optima a new bldg being built next to the Residence of Wilmette, completed in Spring of 2023.... RoW will positively loose some of their tenants or new tenants contemplating tendancy."

"Being a resident at The Residences of Wilmette is a wonderful thing. The location is perfect, within walking distance of Wilmette town center and all that has to offer. The building is bright and modern. My unit is on the second floor looking out onto the communal open air courtyard where you can BBQ or relax in the loungers and chairs. The units themselves are bright and airy with large windows and high ceilings and modern theme. I love the large open plan kitchen. It's nice having a secure heated garage as well, especially with the winters we have. Finally the staff that work at and manage the building are great and very friendly, knowing everyone by name"

"Building is professionally run. Management and engineering staff is very responsive to both tenant needs and issues, as well as general building needs and issues. During the Illinois Shelter in Place, communication has been excellent. It has been a great experience living in The Residence of Wilmette and the staff has been awesome."