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Briarwood Terrace Apartments
1501 South Wolf Road, Prospect Heights, Illinois, United States
About the Briarwood Terrace Apartments
Briarwood Terrace Apartments is a premier real estate agency located at 1501 South Wolf Road in Prospect Heights, Illinois. Our luxurious apartments offer modern amenities, spacious floor plans, and beautiful landscaping. Residents enjoy a convenient location near shopping, dining, and entertainment options. Our friendly staff is dedicated to providing top-notch customer service and ensuring that our residents feel at home. Experience upscale living at Briarwood Terrace Apartments.
Photos of Briarwood Terrace Apartments
1501 S Wolf Rd, Prospect Heights, IL 60070, United States
Opening hours of Briarwood Terrace Apartments
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Briarwood Terrace Apartments
"Terrible place to live. We moved in March of 23 and six months later we cannot wait to end our lease. The thermostat does not work in negative degree weather. Our ceiling has leaked twice and they’ve only painted over the problem instead of fixing the cause. The carpet is cheap and the countertops will crack and stain very easily when reporting to the leasing office they did not care about our quality of comfort in a home that we pay way too much for. after speaking with previous tenants, they explained that the office will charge you at least $1000 to replace carpets even when in fantastic condition for what was given. This place is a scam. Do not waste your money here."
"I am 3 time tenant here. When we were trying to move here for the second time 2 years ago, we were not so sure after seeing the reviews. We checked with the leasing staff Avni about pest control, bed bugs issues. She confirmed as long as tenant notifies them first there will not be any charges/fines and it will be taken care until the issue is resolved. She also updated she even took a course on this and as per Illinois Law tenant should not be charged/fined if they have notified the landlord. The apartment we got in Colonial was good in that aspect. We identified the small issues and wrote them down in the move-in inspection form. At the end of the lease period, we got no fines. The leasing administration and maintenance staff are friendly and even my neighbors gave very good feedback. The only reason we moved out was because our previous apartment was centralized AC and here it is not available and we couldn't adjust. Now after 1 year, before the 3rd time move in, we checked on the pest control and bed bugs if the community policy has changed and the leasing staff Pratibha has confirmed it is the same policy still as per the law and also updated they are doing pest control every week based on tenants feedback. It has been almost 1.5 months after moving in and so far it is ok. I gave 5 stars because until now the leasing staff and maintenance team is excellent. The apartments we got are spacious and ok. The rents have gone up alot but you can negotiate to some extent. Hopefully they will keep this going. I will check back again after few months."
"Even after staying in the community for 10+ years they didn't give any flexibility to end my last lease even 2 months earlier. I was moving to my new house , they made me pay entire 2500 lease termination fee not showing any courtesy for being a loyal customer for 10+ years . No loyalty towards their customers."
"After living here for more than a decade when i left the community, they simply sent my balance to collection agency without making any attempts to contact me directly or phone or mail. They are claiming they sent 1 email and then directly sent to collection agency. They never made any attempt to contact me , rather added a default in my report which severely impacted my scores. If you read through the reviews you can see many tenants left the community seems to have had some experience. I spoke to Andrew the manager , he had no intention or interest in helping rather was in hurry to end the call with a rude tone ."
"Think twice before considering a move to Briarwood Terrace Apartments. I lived there in 2021 and found it far from the 'LUXURY’ experience it claims to offer. The complex had ongoing issues with roaches and mice, a far cry from the upscale environment promised. Communication is another major drawback. Despite leaving voicemails, I rarely received callbacks. The accounting manager, Andrew, was particularly unhelpful when it came to resolving unexpected charges. His response was that the charges were 'written off' and I would need to deal with the collection agency directly. I left the apartment with a zero balance, so these charges came as an unpleasant surprise, only to be sent to collections without prior notice. Furthermore, the complex is near an airport, making for a noisy living experience with constant airplane traffic, particularly on weekends. HEED the negative reviews—they're accurate. Between pest problems, poor communication, and surprise fees, I highly advise against moving here. You're likely to regret it."
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