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Carol Stream Crossing
535 Thornhill Drive, Carol Stream, Illinois, United States
About the Carol Stream Crossing
Carol Stream Crossing is a premier institution located at 535 Thornhill Drive in Carol Stream, Illinois, United States. Our facility offers top-notch services and amenities for individuals seeking a comfortable and supportive environment. With a focus on providing personalized care and promoting independence, Carol Stream Crossing is dedicated to enhancing the quality of life for all residents. Our experienced staff is committed to creating a warm and welcoming atmosphere where residents can thrive and enjoy a fulfilling lifestyle. Visit us today to see why Carol Stream Crossing is the ideal choice for your loved ones.
Photos of Carol Stream Crossing
535 Thornhill Dr, Carol Stream, IL 60188, United States
Opening hours of Carol Stream Crossing
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Carol Stream Crossing
"So I’ve lived here for almost 3 years and I’m going to go into detail about some of the awful things that have happened during my time. Around 2 years ago (2022) management tried to cook their tenants alive. This happened to all of the taller buildings on Gundersen Dr. these buildings don’t have wall units for AC what they do have are fake thermostats in every unit. They are fake because you can’t switch to heat or AC on a whim like you’d expect instead management controls if you have access to heat or AC when THEY decide it’s appropriate. So one day it was 90 degrees outside but they wouldn’t turn the AC on! They claimed that they were at the “mercy”of their ONE vendor that is HVAC certified to come out and work on the heating/cooling system. Okay fine but why wouldn’t you have all of your maintenance staff be HVAC certified? So you’re not at the “mercy” of a completely separate vendor? Not sure but it probably cost Marquette management way too much money to do that and they HATE spending money on ANYTHING around this property. Of course during that time another tenant in my building had to be carted off in an ambulance for heat stroke and my wife got so sick from the extreme heat she kept throwing up and we had to stay with her parents for a couple of days. But hey their entire leasing office is always properly temperature controlled so they didn’t know what it was like they don’t live here so screw the tenant’s am I right let’s just cook them all and collect the insurance money. The Maintenance team we do have is ridiculously slow it takes weeks upon weeks that turn into months upon months on end before something gets fixed if it’s fixed at all. When asked about why it takes so long to get things fixed I was told that they just don’t have enough maintenance workers on staff and at the time of writing this review they still don’t. Well that’s not my problem that’s a YOU problem Carol Stream Crossing! You shouldn’t run an apartment complex if you don’t have enough people to fix all the broken stuff around and in the apartments. The outside doors to get into the buildings are almost always broken or cracked and don’t close properly. The garbage will and does get pilled up for weeks at a time even though tenants pay $25 bucks a month for garbage service which is a joke as you can see in one of the pictures I posted with this review. The hallways in the building I lived in where always gross other tenants trash in the hallways the elevator and one set of stairs always smelling like old urine. Has the maintenance team ever heard of a vacuum or carpet cleaner? Do you like to take hot showers? Of course you do but if you are taking a hot shower for too long even with the fan running the walls will LEAK old nicotine goo from people who have smoked cigarettes in the bathroom in years past which is hilarious because they send out emails once or twice a month reminding everyone that this is a smoke free building but they don’t take the time to redo everyone’s walls to get rid of the gross nicotine because that would cost to much money for them to do so they just let it be gross. Totally worth $1700 a month for a one bedroom right? I’m not sure what the property manager Becky M. does all day because she certainly doesn’t manage anything other than her email’s inbox. We have a package room that’s constantly a mess and even if you tell the people bringing your packages not to take them to the package room management staff will grab your package and put them in the mailroom for you anyway like what the hell don’t touch my packages. Lastly as I’ve mentioned before they are charging $1700 and up for a one bedroom which is insane to me that they want that much a month from people when they don’t fix anything that breaks and the hallways smell like urine and are always dirty. If you have that kind of money to spend on a place to live I severely encourage you to take yourself and your money elsewhere. Definitely not here management just wants your money nothing more they do not and will not care about you."
"As I began the search for my first apartment, I obviously had a ton of questions that came along with the search. Mary, who I have been working most with, was nothing but helpful! I sent so many emails and she always reached back out as soon as she could, and was willing to take the extra time I needed to understand parts of the process! I am excited to see what the community has to offer as I will be moving in soon!"
"Carol Stream crossing Apartments have a very nice and warm reception for visitors. All the ladies look sharp and well cultured.They give their undivided attention to you when doing business. They are very respectful and exuberant. I very much recommend their services to all who might need them. Please check them out."
"Love the layout of the apartment. I have a 2 bedroom. Master room is very spacious. My building is quiet. Nice neighbors. I also like the community life/events team for planning good family events every month."
"Awesome from day one! Move in day was a success!!! Apartment was clean, freshly painted and Chris and Mary have been very helpful to any issues that arise!! A+ to the both of them!!! Kudos!!! This is a very good place to live. Very quiet. Lots of parking. No problems whatsoever. If any problems do occur, they do their best to get it fixed immediately! You have to understand that there are a lot of tenants living here so you have to put that into consideration. Other than that, no problems here! Love my new home!"
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