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Firethorne Luxury Apartments
1350 Brook Street, St. Charles, Illinois, United States
About the Firethorne Luxury Apartments
Firethorne Luxury Apartments is a premier residential complex located at 1350 Brook Street in the charming city of St. Charles, Illinois, United States. Offering a sophisticated living experience, these apartments are designed for those seeking the ultimate in comfort and style. With top-of-the-line amenities, spacious floor plans, and a convenient location near shops, restaurants, and entertainment options, Firethorne Luxury Apartments is the perfect place to call home. Experience luxury living at its finest at Firethorne Luxury Apartments.
Reviews of Firethorne Luxury Apartments
"I don't know where to start honestly. Since I live there, all appliances broke at least once and I don't have the cheapest appliances.. 4 times for the dishwasher and still doesn't work for the last past few months. Microwave has been replaced. 1 week without a fridge (2 bags of groceries in the trash due to this). Dryer was fixed 5 times but still takes an average of 2h30 to dry a regular load of laundry. I had used water leaks from upstairs 4 times in 3 different rooms. The insolation is as thin as you can do. You can hear people from the entire building as if it was actually only 1 big room. During the winter, you have ice inside your appartment around your windows. The water is sometimes brown. The swimming pool doesn't work.. I think overall, the worst is the fact that management doesn't care. I sent an email to ask them a compensation regarding all this problems and I am still waiting for an answer. Looks like the raise of $100/month is not enough to have something decent.."
"I purposely choose this apartment because it was advertised as brand new appliances and looked beautiful. The issue is our “brand new” appliances don’t work. The dishwasher has now been broken for five months and just needs a new handle. Also, our dryer has been broken for five months and takes 2-5 cycles to dry. Maintenance has been absolutely horrible communicating with one another and keeps sending out new people who don’t know what the other person has previously tried or done or needs to be done. We had three different people order a new handle for the dishwasher before someone finally realized it’s under warranty and none of the handles have arrived. So this probably could’ve been fixed within the first month of living here. Also, we have to email the realtors in order for them to contact our landlord. We have requested to have our rent credited because we are paying more for appliances that don’t work and have had our emails ignored for weeks. We absolutely will not be resigning and this is the worst experience I’ve ever had at an apartment complex. Also, our kitchen sink just started leaking and since we have to hand wash everything I’m hoping it doesn’t months to fix."
"Moved into firethorne “luxury” apartments in the beginning of April- March 31st to be specific because we were charged for that one day. We were told how quick maintenance is to respond to request- that is the farthest from true, they don’t even work on weekends. We had multiple issues that needed to be addressed before even moving in, and they weren’t. When we spoke to Anju, who is the sweetest and is very helpful, she said the landlord wasn’t taking her seriously so she gave us his number. When my husband called, he told us that if we didn’t like the living conditions we could just leave. How kind. We had already begun moving in by cleaning, bringing some small items, and we’re scheduled to make the big move the following day. If I had known this was going to set the tone for living here, I would’ve taken that opportunity to terminate then. Now we’re two months in and received our bill for what was said to be just electric, now contains an additional sewer charge. So we pay, water, sewer connection, and trash to firehorne, gas to Nicor, and electric and sewage to city of st Charles. No utilities are included here, which is like owning a home except everything’s outdated here and you can’t remodel, and you have to deal with the biggest jerk of a “landlord”. I called to ask why we were paying a sewer fee and he told me to direct my questions to him via email because he didn’t like talking to me. Not sure why he’s chosen this as his career if he doesn’t want to deal with tenants, even those upset because we’re paying an arm and a leg and getting very little out of it. The space is nice, the neighbors are friendly, but the walls are thin and there’s water damage on all the ceilings due to “sprinkler moisture”. Let’s just say, don’t move here if you expect the same respect and care you’ve experienced at other apartment complexes."
"Hey, I moved here last month and just want to let everyone know what a cool place this is. My neighbors are friendly and the management is most professional. The W/D in my apartment is awesome there's a swimming pool to enjoy next year. If you're looking for a place in the 'burbs, please sure to check out this place. You'll love it and St. Charles is pretty cool too!"
"I moved in on May 1st and I would like to say how much I've enjoyed living here, away from the city. My apartment is quiet and spacious, and I really love the washer/dryer being in the apartment and not having to go downstairs or down the hall. My neighbors are nice and the St. Charles area has many shops and restaurants. My dog loves it, too!"
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