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About the Zmedi
Zmedi is a cutting-edge health institution located at 6700 167th Street in Tinley Park, Illinois, United States. Our facility is dedicated to providing top-quality healthcare services to our patients in a comfortable and welcoming environment. Our team of experienced healthcare professionals is committed to delivering personalized care and treatment options to meet the unique needs of each individual. At Zmedi, we strive to promote health and wellness in our community through comprehensive and compassionate care.
Reviews of Zmedi
"My doctor was with a different practice and moved to this practice. I tried calling today to verify my insurance and was on hold forever, selected to be called back. Never got called back. Oh yeah, they are not available during lunch! I have never had a job where we didn't rotate staff so someone is always available to answer phones and fill in during lunch. I love my doctor but I won't go to this place. I just now read the other reviews and it looks like nothing has changed. Big nope, I'm not going to this place. Sorry to lose my doctor but my time is important too."
"Dr Karanastasis is the best. He listens, explains, make sure he checks into all your issues no matter how busy he is. The girls working for him at Tinley and Palos are very nice and understanding. Never ever wait longer then 30 minutes. Its understandable he is a very well liked doctor. Do not ever want any other doctor. Thank you Doc George and staff!!!"
"I love the doctors on staff at Zmedi Dr. Karanastasis. He is very compassionate and takes his time during office visit. My problem is no call backs. The staff manager (Thelma) is rude and does not care about good customer service. I have been waiting for my referrals to see the specialist for almost 3 weeks no calls from doctors office until I had to call my insurance myself to get them to fax to me. I call Zmedi office to complain about the issue. I could her the office manager speak out rudely. Did not try to help correct the situation at all. Alway an excuse, the insurance says the office has had the referrals for 11 days. Unacceptable"
"Dr K is Awesome, I love my Doctor, the waiting time is average normally less than 1 hour. Trying to get meds, getting referrals and getting somebody on the phone can be challenging. Now you have to wait for somebody to return your call, which is normally a couple of hours or so before your calls are returned. I normally have to call my insurance company over and over to get my referrals. The office that’s on the receiving end of the referrals always say that they are waiting for the orders when Zmedi always say that they have sent them. I had a lot of referrals over the years and I’m sure that all of these different offices can’t be wrong. I don’t want to change Doctors because I love Dr K, therefore I hope that they hire additional staff and improve with their service. They also need to start giving out customer surveys. Because I’m not sure if they are aware of customer complaints, than again they should be as much as I call regarding meds and referrals."
"It was very difficult to reach the staff/doctor. Wait time at the office is on average 1 hour at a minimum. I would be very caution if you are dependent on a prescription. Two occasions where I came into the office with no staff to assist me, despite a confirmed appointment. Overall, I believe the organization is spread thinly and is prioritizing on cost margins than providing medical services."
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