Fertility Centers of Illinois - Glenview 2555 Patriot Boulevard, Glenview, IL 60026

"I would no stars if I could. You have 2 stars for a reason. I was not allowed near my wife at all when anything was being discussed or explained. I told I had to do a semen analysis. After completing the semen analysis I was erroneously bill Instead of my insurance. To rectify this, they took a photo copy of my drivers license and insurance card. I was billed again and they still has my wife’s information Input as mine. When I called their billing office and tried to explain what was wrong, I was hung up on because she was upset I called her “ma’am” instead of her name. 6 months after the fact I am still being billed. This place is a joke, please seek your care from literally any other provider. Update: I called the Veterans Affairs they said I WAS billed incorrectly and they had 180 days to bill them correctly. I was told I was not at fault, not to worry and they would be fixing this. To my surprise I got a call from FCI telling me I’m responsible for this bill and they would so graciously forgive my bill if I took down this review. So on top of lying to me they tried to hide the truth from potential clients. I have the $200 dollars, what I don’t want is anyone else falling into this trap. If you don’t want bad reviews, maybe do a better job? This could have been fixed months ago but here we are."

"Positive stars are for the medical staff who talk you through everything they see and follicle sizes during the ultrasounds. The blood techs are also great. Writing a review because of an unpleasant front desk experience. I’ve gone to countless appointments since July and have almost always paid online afterward. I know it’s an option as I do it frequently, AND it shows as an option when I check in. When I got to my 6:30 appointment, it was a long check in process and after about 4 minutes of checking in, I was asked to pay before getting sent back. I asked if I could just pay online as my saved card wasn’t working. I was told it’s a requirement to pay upfront. I responded that I had an hour and twenty minute drive to work and am trying to get in and out but okay, then I paid my copayment in advance. When the ultrasound tech came to get me, I heard the front desk person let her know I had an hour and half drive, followed by a laugh. I’m not really sure why me driving so far into the suburbs before getting back to my first hour class period is funny, but that left me with a very unsettling feeling in my stomach. Last thing you want at a facility like this is to be ridiculed for being stressed. Hoffman Estates on the other hand, listened to my timing issues with empathy and always tries to get me in and out ASAP. Everyone knows how chaotic the morning shuffle is, and apparently almost everyone knows that paying online keeps the line moving. Unfortunately for me, 5 minutes can make a difference in being late to a class full of students or not. I would highly suggest listening to clients with empathy and making everyone fully aware of all copayment options."

"Nobody answers the phones or returns your emails or calls in medical records so you can’t even start treatment elsewhere in a timely manner. The same message about all agents are busy kicks in after three rings. Stay away!!! Wait months for other practices in IL to take you, it’s well worth it."

"Zero stars. I came for an appointment and the referral didn’t state specifically semen analysis, but reproductive. So they made me reschedule even though I was early, even after getting the correct referral. I offered to pay completely out of pocket and just wouldn’t accept it. Absolutely ridiculous, terrible customer service."

"Dr. Rodgers is not an asset to Fertility Centers of IL. I began my fertility journey with this person and quickly halted our progress due to a severe lack of empathy. I received a saline sonogram and unfortunately experienced a lot of pain. There was a lack of care from the all-female team, which was such a disappointment. There was no follow up after this experience, which shows how disingenuous this doctor is. Furthermore, there were no notes included on the sonogram document, which I feel is very careLESS when it comes to care. If you didn't know this doctor wrote a book, you will certainly find out several times during your time together. I highly do not recommend going down this path, but obviously I support your right to choose."