Strano & Associates

"I had an appt scheduled to view a townhome at noon. By 12:15 no one had showed up except the other person who was also scheduled to view. I received a confirmation text the morning of. I tried contacting their office and was transferred to someone who was supposed to provide me with additional information about what was going on and I was transferred to dead air. I tried calling back after listening to dead air for 5 min and no one answered. I left a voicemail and still didn’t receive a call back. This showed me how my time not business was valued. This was all i needed for me to know I shouldn’t rent from them as they probably provide the same type of service when you call with an issue with one of their places."

"We live next door to a property rented out by Strano. Previous tenant moved out in February and I had to call the court house to get someone to cut the 3 ft plus tall grass. Now the siding is falling off and there are bags of yard waste still sitting outside my kitchen window. If this is how they take care of property I sure wouldn’t rent or have them represent my property. It makes the neighborhood look awful"

"As a home owner, I would advise against letting these guys manage your property. They do not care or communicate. They have kept my property empty for 4 straight months with out a tenant and have not returned my emails or calls in a timely manner. Avoid at all costs."

"Do not like them they did not give me my deposit back, making it seem as though I left trash everywhere and I didn't leave any trash there. When they were called, they acted as if I didn't deserve my deposit back, so rather than sue, I can do stuff like this and give them a bad review. And if the house has fleas, they are not going to do anything to help you, but tell you that it is your responsibility to get rid of them. Then, if anything goes wrong, such as any maintenance issues, if it is not over 100 dollars, you are responsible. If you can't find anybody else, make them your very last resort."

"I would give no stars if I could. This is the 4th of July weekend, and I had to cancel our plans to celebrate with our family because 3 days ago, we called because our AC was out. We called and left 6 messages, both on the regular line and on the "emergency" line. No one replied. I had to take my family to a hotel for the last 2 night. We pay our rent every month on time. And let me tell you, its not cheap. You would expect that would mean that they would honor their part of the deal, However, this isn't the first time that it has taken them a while to respond to request to calls. I am so disappointed with this company. If you have a house that you want to rent. DO. NOT. USE. THIS. COMPANY! If you are thinking about renting from them, just know that they are one step above a slum-lord landlord. Shame on them."