NCH Medical Group Primary and Specialty Care
199 West Rand Road, Mount Prospect, Illinois, United States
About the NCH Medical Group Primary and Specialty Care
NCH Medical Group Primary and Specialty Care, located at 199 West Rand Road in Mount Prospect, Illinois, offers a variety of healthcare services for patients of all ages. The institution includes Internal Medicine physicians, Family Practice physicians, Endocrinologists, Gastroenterologists, Rheumatologists, and Podiatrists. Patients with non-life threatening sudden minor illness or injury can walk in for treatment during specified hours, and urgent care same-day appointments are also available by calling the office. The dedicated physicians and Advanced Practice Providers at this location strive to provide high-quality care to meet the diverse healthcare needs of the community.
199 W Rand Rd Ste 203, Mt Prospect, IL 60056, United States
Opening hours of NCH Medical Group Primary and Specialty Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of NCH Medical Group Primary and Specialty Care
"Worst customer service ever, just was a call with a representative and the lady had the worst attitude. Could not get my name right and was constantly putting me on hold"
"I called here as a prospective new patient and was greeted by a receptionist that was very rude and disrespectful. While I acknowledge there is much medical expertise at this office, the experience I had was overshadowed by the unprofessionalism displayed on the phone. The receptionist’s demeanor was consistently unwelcoming and her behavior exhibited a lack of empathy and basic courtesy. What should have been a typical scheduling call left me feeling anything but satisfied/happy. The conversation I had on the phone not only affected my personal experience with this office but also made me question the professionalism and respect for patients within this healthcare setting. The hostile atmosphere created by this kind of behavior can have detrimental impacts on patients' health and prospective patients’ well being. This type of atmosphere/experience can be harmful to doctor-patient interactions that hinder effective communication and foster an environment where patients might feel reluctant to express their concerns or seek medical care in general. Experiences like this are exactly the reason why individuals are avoiding medical care, possess negative perceptions of healthcare, and face reduced trust in the healthcare system. This is especially true for patients from marginalized or vulnerable communities. These communities already face barriers in accessing healthcare, and a hostile receptionist/environment can further discourage these individuals from seeking the care they need, thus worsening health disparities. Being treated poorly in a healthcare setting can also have emotional and mental health repercussions. Patients might feel disrespected, humiliated, or undervalued, impacting their overall well-being and mental health. This type of interaction can also cause increased amounts of stress and anxiety in patients/prospective patients and for those who already deal with health issues this can further exacerbate their symptoms. Such conduct is unacceptable in a healthcare facility, where patients expect and deserve to be treated with dignity and respect. It's imperative for the management to address these issues promptly to ensure that patients feel valued and respected during their visits, ultimately enhancing the overall experience and promoting a welcoming environment for all individuals seeking medical care. As a student aspiring to become a physician, my experience at this office was disheartening. As someone who has worked and will continue to work in the healthcare field, I am deeply committed to the principles of compassionate care and respect for patients, and encountering such a discourteous receptionist was both disappointing and concerning."
"A big fan of my primary care doctor whom I see here, as well as the other primary doctors for walk in hours. The phlebotomists at the lab are always efficient and professional, and everyone in imaging makes me feel at ease. I had one doctor at the urgent care who was a bit short and dismissive, but they can’t all be winners!"
"I had a two weeks ahead scheduled appointment for what I took a day off work. After I arrived fifteen minutes earlier to check in, I was told that the doctor is forty minutes behind, and I need to wait or reschedule. The next available one was two weeks away. I asked if I could leave and come back in an hour, and the answer was if I leave will lose my appointment. So I spent an hour waiting for my weeks ahead scheduled appointment."
"I had got my chest x-ray done at this place. The lady at the front desk had a very bad attitude. She just didnt care to answer the question which I had. No smile from her and she is like you need to sign this consent that you can be billed upto $1000 which can be potential out of pocket. She also charged me $20 as a copay for getting an x-ray done which shouldnt have been the case. I did get the copay refunded back after like 4 months but overall her attitude was BAD.. The x-ray technician was nice to deal with."
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