Concentra Urgent Care 1830 Jarvis Avenue, Elk Grove Village, IL 60007

"Everyone was so professional and friendly from the front desk reception area to the woman who did my urine specimen, respirator test, vision test and labs (btw, I have the smallest veins and she needed 2 large tubes of blood and she got it on the FIRST try! KUDOS! ) to Dr. Wheeler!"

"They were quick as possible and efficient I came in for an employment physical I paid for... I take $136 for seeing a doctor for 5 minutes was a little expensive But if you want to drive a truck that's what you want to do ......"

"The staff here delivered the best customer service. I came in with my 4 month old and besides being the general excitement about having a baby there, they were considerate when she fell asleep. They whispered and tried to remain as quiet as possible, which they did not have to do. I appreciated it so much, I wish I got names but the entire staff working that day was amazing."

"I went to Concentra to give a urine sample for my upcoming employment. I completed the form they sent me via text before entering. When I checked in they sent me another form to complete-basic information about my history. I gave 3/5 stars because whilst the place was clean, the women at the front desk were so kind and helpful, and it was a nice experience. However, the form indicated I was intended to have a full physical and a tuberculosis skin test, instead of my rapid drug screen. I waited as people who came in after me and had more extensive things being taken care of, meanwhile I'm sitting there waiting for a simple test requiring zero assistance outside of being handed the cup and handing it back. I was there for an hour and a half for a two minute test. Days later I learn that the results were misplaced and the paperwork was stalled for an unspecified reason. It has been days and my new employer cannot clear me to begin working until they recieve the results, which were negative. I've lost precious time and money due to the faulty program they use for their patient information. I hope it was simply a fluke, but that's my experience. Good job ladies at the front. I saw and heard how thorough you two are. 10/10 for them!"

"This company is really a joke. I called to ask what time was the cutoff for blood work. They told me system was down but as long as I got here by 2:30 I could get it done. I’m 30 minutes into my wait after filling out paperwork and I get called, the tech (cus god knows he wasn’t a doctor) tells me the system is down so that there is nothing he can do. Meaning my time was wasted. He proceeded to inform me that he was overwhelmed and he sure looked it but that was not my problem. I needed important, time sensitive blood work done and he turned me away like it wasn’t his JOB."