NCH Behavioral Health Center
901 West Kirchhoff Road, Arlington Heights, Illinois, United States
About the NCH Behavioral Health Center
NCH Behavioral Health Center, located at 901 West Kirchhoff Road in Arlington Heights, Illinois, is a premier healthcare institution specializing in outpatient and inpatient behavioral health programs. As a part of Northwest Community Healthcare (NCH), we offer comprehensive care for a variety of psychiatric, emotional, substance abuse, and other behavioral or mental health issues. Our team of dedicated physicians and Advanced Practice Providers are committed to providing personalized and compassionate care to help individuals achieve mental wellness and overall well-being.
901 W Kirchhoff Rd, Arlington Heights, IL 60005, United States
Opening hours of NCH Behavioral Health Center
Monday:
07:00 - 23:00
Tuesday:
07:00 - 23:00
Wednesday:
07:00 - 23:00
Thursday:
07:00 - 23:00
Friday:
07:00 - 23:00
Saturday:
07:00 - 23:00
Sunday:
07:00 - 23:00
Reviews of NCH Behavioral Health Center
"I was a patient in 2-South recently. The condition that landed me in NCHBHC isn't the usual (it's an endocrine disorder with marked psych symptoms), but thankfully the teams of nurses, docs, caseworkers, and BHAs at NCH not only took me at my word when I explained what was going on, but actively asked insightful, curious questions to gain a better understanding of my condition and how best to help me get back on my feet. They were also phenomenal allies, and because of their conscientiousness and willingness to listen, I felt safe as a nonbinary patient. Thank you Dr Okoli, Dr Ghani, the entire glorious nursing team, Jen, and the fantastic BHA team. Y'all worked in tandem with my outside team of docs and helped me get back on my feet when I was too exhausted to keep up by myself. Special thanks to Alma, Jen, Donte, John, Emma, Aleksandra, and Syed, who sat with me during difficult moments and made me feel seen and cared-for as myself, not just as a patient. Endeavor, you'd do well to give every single employee there a solid raise (they've seriously earned it), and perhaps consider hiring a few more folks. I was surprised to see some faces back so quickly after they'd already put in a full shift. Your teams need rest and recovery time, too, especially teams so attentively patient-focused as this one. As far as the facility goes, it's an inpatient mental health hospital. You're rarely the only patient on the ward, and you definitely shouldn't expect to be waited on hand and foot if you're otherwise able-bodied and of sound(ish) mind. You don't get to have your phone or electronics, no drawstrings, no belts, no hoodies-- it can feel isolating, but it's standard protocol for these sorts of places for good reason. This is not a penthouse suite at the Ritz-Carlton-- it is a hospital where you *will* be working alongside your doc team and other patients to heal and adapt. Adjust your expectations accordingly. Some rooms are singles, and some rooms are doubles. All the floors are clean, beds are comfy, blankets are hospital standard (you can ask for an extra if you're cold, and room temps can be adjusted individually), and the nurse and BHA teams check in every fifteen minutes, day and night. Leaving your door half-open helps mitigate the change in light levels when they check in if that disrupts your sleep, and the nurses can give melatonin to help with getting *to* sleep. Showers are on a sign-up basis in morning and evening, and while the spigots kind of have an awkward spray, the water is warm and the shampoo smells good. The food is palatable to enjoyable (with the sole exception of the chicken parm, which is... well, it's *only* describable as edible-- best avoid that one), the papers come in daily so there are always crosswords, the TV gets regular channels as well as Freeform and Netflix, and coloring pages and word searches can be requested. They keep you busy with six to seven group sessions a day-- it can be exhausting to attend, and some folks find the topics 'cringey', but believe me, it's stuff that can really help, especially if you're honest with yourself and your docs about what you're dealing with. Overall, I would recommend NCH Behavioural Health 2-South to any adult in crisis as a safe, warm, helpful place to heal and find your footing again."
"Some kind of insurance scam going on in this facility, fake patients using cell phones, local actors, when asked a fellow patient if she had done any acting or modeling, because I had seen her in the entertainment section of the Daily Herald, she said no, but then ran to the nurse station and said, "I think she suspects something, I don't want to stay in the same room with her. Ran off when she saw me, nurse follows her, not knowing I was there, I ask, is everything ok? Nurse replies, Why would she be, you attacked her! Never happened. I requested all the legal records, and found massive false statements. Cost me thousands of dollars of not covered insurance costs and left me with PTSD. This place is a completely abusive scam. Never allow anyone to be duped into being in this corrupt facility. Shame on them. Lara,Sue Aimee Dawn Dwight Johnx2 Alex Linda Christine Kurt , all fake patients using cell phones, Alvie, the employee, various creepy nurses, aggressive threatening, you are unknowingly drugged without your permission. It is the scariest unethical facility. I barely made it out of there alive."
"I was a inpatient here! I was in the teen section or whatever! I was Discharged like 2 weeks ago and I have to say.. It was pretty good! I was in php and Vincent loved my scary drawings! Cory was my fav before I got admitted! Vincent was my favorite! He made me feel happy and he made me laugh! Some patient said Melissa was cool, but no she ain't.. I didn't like her at all... Karen helped me so much! I loved her! I also loved my case manager but I forgot her name, Dr moe is strict... He's rude and not so kind, he didn't even look like he cared about all the stuff I was saying!!! These two made me want to hurt them, but if I did I would stay more longer so I guess I didn't get my chance, anyway it was great here! Loved all thw other patients! ⭐"
"Staff use drugs on site, you are able to smell it through the walls. Suspicious place, have been here multiple times unfortunately and it makes sense considering how little help they offer and a complete lack of understanding of peoples suffering here, the doctors prescribe you very strong medication despite only knowing you for an extremely brief period of time, this place is a joke and does not care about your quality of life. An extremely apathetic and sociopathic environment."
"Not going to say I’m surprised because I have read the the reviews when a loved one was sent here for inpatient. They decided to discharge the patient early while still extremely unstable. I’m not sure what made them make that decision but it was the wrong one and now we have to treat them with the best of our ability and encourage them to go back but they are refusing it. Which makes the process more complicated than it has to be."
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