ACCESS Northwest Family Health Center 1120 North Arlington Heights Road, Arlington Heights, IL 60004

"This has been the best doctor's office for my children and I. The front desk staff are always kind and accommodating. The nurses and doctors treat patients of all ages with care and understanding all of our concerns and needs. For anyone who wants the best doctor for yourself or your children go here!"

"The most incompetent clinic I’ve ever been to. I came with my sister for an appointment she had, we arrived 15 minutes early as she had a 6pm appointment, then they said that the doctor was running late (that happens and it’s understandable). What isn’t understandable is for the front desk to look at my sister and another patient (both with the “same” name) and say “I don’t know which one she’s calling but she’ll come and get you”. Only for then my sister to have her 6pm appointment taken by the other person who arrived after she did and then my sister having to wait an hour to even be seen. I don’t know how totally inept you have to be at your job to not even properly communicate which patient is being called up or follow the guidelines of an appointment. As someone who works in a health care setting, it astound me this place manages to pay their own electric bill on time if they routinely have these issues."

"I’ll start by saying I used to work on the medical field. I was an MA and did both back work with patients and front clerical work. Like appointments and insurance. Now both as a patient and as a previous MA, NEVER - have I had such an issue with appointments. My particular doctor at this location is Laura Lopez. And I have no complaints about her. She’s informed me more than most doctors I’ve seen. My problem is the medical assistant. Who has been caught in unnecessary lies. I am 8 months pregnant. From the start, my very first appointment. The medical assistant Anahis had a horrible attitude towards me because there was no medical fiel. No history. When I had made the appointment I had asked what I needed to bring because each clinic is different. Some require you to bring your record from another doctors office and some will get it for you. Well apparently this one needs the new patient to bring it with. Which I was not told to do and she asked me in the most dumb way possible how I knew I was pregnant and that far along. When I had already been seeing a doctor and only switched because I wasn’t getting the care I required. From that day on, it’s been nothing but problems. She even lied about how only one person can see the appointments for the ultrasounds at the Buffalo location. When I showed up for one of my ultrasound appointments they never had me in the system for that day. I told them exactly what the medical assistant had said and they told me she lied. I again spoke to her yesterday to reschedule an already rescheduled appointment and today I get a call from the receptionist about how it’s important for me to make an appointment because I missed mine. I told her anahis had already called me back and said I was scheduled for Friday which the receptionist then told me I wasn’t and I was still scheduled as the genesis location in des plaines. I don’t know what’s going on or why this place is so horrible. It’s like no one knows how to do their jobs. I’d highly suggest to not go to these locations at all and just find another provider. I would if I could but I’m about to give birth and have no more time to look. I only hope the C-section goes well, I’m genuinely scared at this point for my wellbeing and their carelessness and lack of ethics. Close this place down or get better people. It genuinely makes you guys look like a joke and very unprofessional. Get something done to better your locations or someone will eventually sue."

"Receptionists are awful. Everytime we go in they sit and gossip and are not friendly. On the phone, they couldn’t understand my moms korean accent and what she wanted, gave her attitude, and hung up on her."

"Please don’t ever make an appointment with Pinaki Patel because she was so rude to me and my son ,she gave a horrible customer patient services . She was yielding. She is always in a bad mood. She tread us horrible.even she was mean to the nurse . The Doctor is from India please remove her"