Duly Health and Care

"This is about their internal medicine dept. I took someone for an appointment. This company treats nurses very disrespectful and in a abusive manner. Nurses were running around and did not have time to take a break or lunch. They have three times as many doctors as nurses. It would not be too long before someone files a lawsuit. Management is not providing fair treatment to every employees."

"Loved when it was DuPage Medical Group. Ever since changing to Duly, customer service is subpar, especially billing. I reached out numerous times to have an old insurance policy removed from MyChart. Never happened. So, when I went to urgent care in July 2023, they kept trying to bill the visit to my old insurance plan. I actually had to initiate the inquiry in November...FOUR months later...as to why I hadn't received a bill. Finally got a bill in late November. They confirmed they kept trying to bill my old insurance plan. Once it was all sorted out, I started making bi-weekly payments. In December, they started calling me once a week to remind me of my account balance and how I need to pay it. All they had to do was look at my payment history and go "Oh, he's making regular payments. We don't need to call." Funny how they can be stupid with their end of billing but will hound you for taking your time paying down your balance."

"Had a physical with Dr. Patel in Internal Medicine in December 2023. Was disappointed by her bedside manner; I was interrupted while speaking multiple times and she wasn't receptive to my ideas and suggestions for improving my physical health. I didn't feel heard and understood by her throughout the visit."

"Checked in @ 5:38 pm to get blood work drawn. Sat in lobby for an hour and then was informed that the tech left at 5:30. Frustrated we wasted our evening due to poor communication. Update: Submitted feedback directly to Duly Healthcare following their response on google maps. Will update review after receiving their follow-up."

"Some days there is a co pay and other days there is no co pay. Even staff mentioned that there is a “problem” with the system. These problems have been around for years. How much does it cost to fix the billing issues? Also they will hit you with surprise bills after the visit because of the delayed charges being posted. Service is pretty good. Diagnostic imaging appointments can be a circus sometimes. If Northwestern medicine was any better people should go there but they are even worse than this place."