VNA Health Care,

350 S Schmale Rd Ste 150, Carol Stream, IL 60188, United States

"The schedulers are incompetent - every time we asked a question, the employee seemed unsure about her answer. She didn’t tell us that there are separate locations for lab work and for the PCP appointment. She also didn’t mention that it’s a walk-in appointment for labs and told my husband he had to come in at 3 pm for his appt. After his physical, the doctor told him he had to go to the location across the street for the blood work and when he got there, it was closed. He fasted until 3:30 pm for nothing. Doctor was great but the scheduling staff sucks!"

"My doctor is great. The customer service is horrible. Rude and hangs up on patients. They refuse to help in any other way. They will hang up if you try to explain your situation. Called 4x, got hung up on 4x. Someone needs to re evaluate who they have working because this is not ok when someone is trying to get help for their health. Absolutely the worst service and care."

"Worst health clinic I have ever been to. If you need a doctor to write a referral for you then go ahead and come to vna health, however, if you actually need a real Doctor then do your body a favor and go somewhere else. The Wheaton location would NOT confirm their location with my insurance after I went in to talk to the receptionist and called many times and was told they would confirm but they never did. When I called they said the Dr Julie would get back to me but she never did. I called three times in one week and my calls were never once returned. When I had my appointment the Dr was in a rush and left the door open through my whole visit. Dr. Julie gave me no time to discuss my other questions after she wrote a referral I needed her for. She wrote me a referral for the wrong exam which I later had to go back to get her to write me the correct one. The office is dark, dingy, and the chairs in the waiting room are gross. I get better service at gas stations than I do here."

"Currently, I am about 9.5 weeks pregnant and I have been trying to schedule a prenatal visit with this location since Sunday. I first went to their website to view their services and read that they will get back to you in about 24 hours if you try reaching them after or before business hours. I left a voicemail Sunday afternoon with all of my information and what service I needed. Tuesday came around and I still did not receive any phone call from clinic. I decided to call yet again on Tuesday around 5PM - I finally reach a receptionist and told them I would like to schedule a prenatal appointment and that I also called location on Sunday and did not get any response from someone who worked there. The receptionist took my information down and I'm assuming he was inputting my information into their computer - he said he would also note that I called on Sunday and did not receive any call back. As we were finishing up the conversation and him taking down my information, he finished the conversation with, "Well, the office doesn't shut down until 8PM so you should be getting a call tonight." Never received a phone call that evening. It is now Thursday around 6PM - STILL NO CONTACT. I'll be taking my business elsewhere."

"This review is based on only one visit. I took my mother to this clinic mainly because it accepts her Medicare insurance plan. I have to say that I was pleasantly surprised by how well the visit went and the level of medical care that my mom received. The clinic is clean and we'll maintained. The staff was very friendly and welcoming. The doctor we saw was very knowledgeable and answered all of my questions patiently and professionally. The wait time was about 15 minutes which included the new patient registration. We had no appointment, just walked in and received care right away. My mother's health issue was well a dressed with the medication prescribed. Overall great experience."