Advocate Clinic at Walgreens
7501 Grand Avenue, Gurnee, Illinois, United States
About the Advocate Clinic at Walgreens
Advocate Clinic at Walgreens is a convenient healthcare facility located at 7501 Grand Avenue in Gurnee, Illinois. This clinic, situated within a Walgreens store, offers a range of health services including primary care, vaccinations, physical exams, and minor injury treatment. With a team of experienced medical professionals, Advocate Clinic at Walgreens provides quality and accessible healthcare to the community. Visit us for all your healthcare needs in a convenient and welcoming setting.
Photos of Advocate Clinic at Walgreens
7501 Grand Ave, Gurnee, IL 60031, United States
Opening hours of Advocate Clinic at Walgreens
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 16:30
Sunday:
09:00 - 16:00
Reviews of Advocate Clinic at Walgreens
"I have been going here for three years and have had a wonderful experience. I had a horrible ear infection on Friday night and was watching my three children. I decided to wait till 6 PM to go to the Walgreens clinic because they’ve always been able to help with ear, infections and ear irrigation. When I arrived with my children, they told me that they no longer staff the facility with a nurse practitioner, and that I would meet with her virtually. That was a bit frustrating, but I said it was OK as long as they can treat my problems. The nurse was very apologetic and told me that they had no choice in the matter. She said it’s a terrible situation. They checked my ears, and found that there was nothing they could do to treat me because there was no one on site to help. They could not prescribe any drops, they could not prescribe any antibiotics, they could not clean my ears out, and they could do absolutely nothing for me because there was no nurse on site. The website said that they provided all of the services when I booked the appointment. Basically, this site no longer is able to provide even basic medical care, even though I was in pain, they did not help me in anyway. They were rude and unprofessional. I would not recommend this clinic to anyone. Literally, it would be better to go anywhere else. I called the customer complaint line and they told me a manager would call back and no one ever called me back. I asked for a nurse to call me back so they could assist me further and nobody ever called to help me. Even the tech on site agreed with me that they no longer provide appropriate care and highly recommended that I call and complain. I am sad and frustrated that this facility has degraded so much. The worst of it is, despite not being able to provide any medical care at all, they charged me my co-pay, and my insurance, as if I had seen a doctor. If I wanted virtual care, I would’ve made an appointment from my home, not driven into a clinic. Do not go here. Do not make appointments. Do not trust your medical care at this facility. It is dangerous and will be a waste of your time."
"I would give them ZERO stars if I could. They are deceitful and lazy. We scheduled an appointment for a sports physical and were refused service when we arrived, because the NP "decided" it should be done by a PCP. They said they called and left a message, which they did NOT. They said they didn't have the forms, so I produced them. They looked at each other then said our forms required x rays, which they did NOT. Went to CVS Minute Clinic, where people actually want to work and help patients, to have physical done. Absolutely No Issues."
"The only reason we came here was because our pediatrician's office is closed on Sunday and we needed a physical completed before Monday morning for my daughter's school work permit. The provider was condescending and incredibly rude. She tried her best NOT to help us, making it as difficult as possible to complete the appointment. She misled us about Advocate policies and lied about what is allowed under law. How does Advocate employ people like this? She was unhelpful and had terrible customer experience skills. I would never come back here and would advise other parents to either wait for their pediatrician, or visit another facility in the area."
"The most difficult part of the process was getting the kiosk to take my insurance information! The med tech was wonderful and very thorough. My nurse was equally as thorough and took the time to answer all my questions. Never once did I feel rushed. I was in and out of the appointment in half the time it would have taken at my doctor’s office. I will refer this location to friends..."
"Waited 50 minutes after signing in. Once someone came out and I asked if I could cancel they said they were calling my name but I never came. I was only 2 aisles away so, not much of an effort was made there if that's true. Ended up going next door to Aurora health center and was in and out in 20 minutes with awesome staff. Will never go to advocate's clinic again."
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