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Fox Valley Medical Associates, Ltd
1180 West Wilson Street, Batavia, Illinois, United States
About the Fox Valley Medical Associates, Ltd
Fox Valley Medical Associates, Ltd is a premier medical institution located at 1180 West Wilson Street in Batavia, Illinois. Our team of dedicated doctors and healthcare professionals are committed to providing top-quality medical care to patients of all ages. From routine check-ups to specialized treatments, we offer a wide range of services to meet your healthcare needs. Visit us today and experience the difference that compassionate and personalized care can make in your health and well-being.
1180 W Wilson St Ste E, Batavia, IL 60510, United States
Opening hours of Fox Valley Medical Associates, Ltd
Monday:
08:30 - 20:00
Tuesday:
08:30 - 20:00
Wednesday:
Day off
Thursday:
08:30 - 20:00
Friday:
08:30 - 17:00
Saturday:
08:30 - 12:00
Sunday:
Day off
Reviews of Fox Valley Medical Associates, Ltd
"Office staff needs serious retraining. Online requests for appointments go unanswered and getting a hold of someone in the office is never easy. I've been calling and calling and get a busy signal every time. Supposed to respond within 2 business days to online appointment request and it's been a week. I can't get my meds refilled and I can't get an appointment. Dr. Branshaw is amazing and I really like the rest of the medical staff, but I think I will have to move on."
"I have been a patient here for three years and I love Dr. Branshaw and his NP’s but I have NEVER had a good experience with their reception and administrative staff. I worked in Medical Reception for two years and would never treat a patient the way they treat theirs. Most recently, I called to see if I could get an appointment because I threw my back out and was in severe pain. The woman who picked up barely let me get my name out before demanding DOB. Then when I told her what was wrong she asked if I wanted a morning or afternoon appointment. I was so relieved they had availability. When I told her I was available that afternoon she very rudely told me I couldn’t get in until Monday. She did not lead with that. I asked if I could see an NP or another doctor as I was on day 4 of back pain and she simply said “no” I started to get upset and asked if there was anything available Saturday at all and again I got a blunt “no” I apologized and said I couldn’t wait that long and she HUNG UP ON ME. I was mortified. There is already a med assistant there that I refuse to speak with because of her behavior at past visits and this has led me to look into another doctors office. I don’t understand how someone in the medical field could hang up on a patient in pain. I have also reported them to the hospitals they are affiliated with as well. This is unacceptable and I can’t see them keeping patients, no matter how lovely the providers are, if their first response staff continue to be rude and completely unfeeling."
"Dr Bernhard and his staff have been nothing but kind, sympathetic and compassionate. Dr. Bernhard stays current on medical practices and has always given me some good advice and alternative methods to manage what little ailments I may have. It's sad that others don't have the same experience but I believe Dr. Bernhard, at least, is an advocate for what quality care and treatment are about. The office staff can be hit or miss, and it's unfortunate how they treat people, including me at times. But I'm not there to see them or entrust my well being in their hands. I can't speak to the rest of the Medical staff but, even though my insurance allows me to higher level care, I am lucky to have a physician who knows my history and cares about my well being."
"Absolutely horrible experience!!!! Went in to have a cyst removed from my scalp. During the procedure I could feel that Dr. Bernhard did not get all of it, and I even told him that he didn’t get it all….. he insisted he did and stitched it up anyway. Week later went back for stitches removed and told him it is still there and said give it a month for it to heal. Month later it is still there and not hurts whenever I touch it. Instead of taking care of it like a decent doctor would, they tell me to go to a dermatologist, and refuse to reimburse me for the charges….. I will never go back to this horribly unprofessional so called doctor……."
"The doctors and nurses are helpful and knowledgeable. However, the staff in the front desk is not the best. Booking an appointment is extremely difficult when you are sent straight to voice mail during regular hours. You have to attempt calling numerous of times before someone finally picks up. On the phone and in person the staff is very impatient and unwelcoming. My mom who is Hispanic has attended this clinic simply because of Dr. Mercado but feels uncomfortable to attend alone because of the way the staff treats her."
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