Joliet VA Clinic

"This was my first appointment I arrived early. Did the labs apparently there was some type of issue of communication with another office making my appointment. I sat down and waited like they asked me to when I didn't hear back from anybody after a while I went up to ask about my appointment basically told I missed it even though I had checked in for my appointment and received labs I still wasn't able to be seen even though I was on time. I understand issues of communication but it really just felt like even asking about my appointment was seen as a Burden or I did something incorrect."

"Outstanding service staff is great"

"Outstanding staff and they do care about you!!"

"I love using the VA Clinic in Joliet because it's so much faster and easier than Hines....."

"It is so frustrating when I try to make a mental health appointment, but the first available just for intake is 2 months out.... Seriously??! I'm rated 70% just for mental health alone, so that should tell you something. I was going to my appointments at the Joliet va clinic, seeing a social worker. That care was just.... OK.... But it was care. I stopped going when covid hit because, well, covid. (I was too scared to see anyone during that time.) Because it has been over a year, I've been told I need to do intake again for mental health. At first, I didn't actually understand what I needed to do to make this appointment, because the person on the phone wasn't the most helpful person I've dealt with there, so that alone was frusting/confusing. But Fine, whatever. I'll do the intake. But then I'm told the next appointment at Joliet va with Hines intake isn't for two months... Just for intake...! (And then I'll have to wait AGAIN for an actual appointment after intake is done.) That's absolutely crazy! This is WHY there is such bad stereotypes when it comes to the VA. A veteran, who is seeking out mental health, shouldn't have to wait for 2 months for an intake appointment. I went ahead and cancelled because I was so irritated. I shouldn't have to consider calling a hotline because the VA is failing to have reasonable wait times so an intake appt. The lady one the phone didn't seem to care. There was no assistance with that, no suggestions for resources, etc. Her tone literally sounded as if she was shrugging her shoulders. Seriously....??? You're making it way too hard for a veteran to get mental health help. Do better."