Rosin Eyecare - Aurora,

1460 N Orchard Rd #102, Aurora, IL 60506, United States

"First time going to Rosin for a lasik consultation and everyone has been great."

"Customer service is freaking awful, i’ve called 4 times to order my contacts which i desperately need for school and every single time they’ve said they’ll call me back and never did. Even when I went to the office for the appointment all the receptionists seemed so uninterested in their job and lazy. Multiple of them kept yawning within the couple minutes we were waiting for the optometrist. The optometrist was lovely but the service here is awful. I still didn’t order my contacts because of how bad the customer service is."

"My family has gone there for over a 6 years, but reliability and customer service has gone down consistently since the pandemic. Last year they messed up my husband's glasses with the wrong measurements and this year they got mine wrong. I was told a rush would be put on them and it would be another 1-2 weeks to get them-very apologetic. Last week I called on Thursday (2 weeks in) and they said by the end of the week I'd have them. Today (Tuesday of week 3) I called and I was told it would be at least another week. Fool me once, shame on you; fool me twice, shame on me. Two Stars because the Doctor was friendly, will update if it turns out to be the wrong script vs. measurements."

"Thank you Rosin Eyecare for taking such care of my mother. She had dementia and got confused easily. But all of you staff was incredibly kind and patient with her. I'm not sure how many pairs of glasses she looked at before deciding on one she liked, but I never felt like we were being rushed. Unfortunately Mom passed away before she had a chance to enjoy her new glasses, but I can say my experience with Rosin was extremely positive."

"I just moved to Illinois and got new insurance. Had to call and find someplace that accepted mine. They were extremely helpful and easy to schedule with. The service was good. I didn't have to wait long at all once I arrived for my appointment and everyone was friendly. Doctor was very thorough. They got my daughter and I both taken care of in a timely manner. When I told them that I order my glasses online, they remained friendly and not pushy like a lot of places when they realize they aren't going to get your money."