Planned Parenthood - Aurora Health Center

"the front desk people do NOT know what customer service is. Really bad experience if i could specifically give them a rating i would"

"They were so very supportive and professional. I felt very comfortable and would recommend them to anyone seeking quality healthcare"

"The staff was kind. The wait time that I were told would be approximately 45 minutes was 2 hours and 20 minutes. I paid almost $500 for the appointment and then got a bill for over $800 saying I didn’t pay anything. That’s always a fun experience. The appointment was an initial consult, but when I was in the back room they asked when I finished the medication I hadn’t even received yet. So I was completely scheduled incorrectly. While the staff was decent, the lack of knowledge was very apparent. There was a lot of confusion at the front desk and multiple delays getting checked out. I were very disappointed and had high hopes since I am a big supporter of PP. Lots of mistakes and incompetencies."

"DO NOT GO HERE FOR AN ABOORTION!!!! I ended up with a incomplete abortion… many have This is one of the biggest facilities Ive seen. The fact that you can get an abortion late in the pregnancy makes this place a winner for me. However, the doctors ( like many in the world) were very impersonal. There were like 7 people in my surgery and I was never prepared for that either. The only staff member I feel really cared for my comfort was the social worker named Susan. I felt heard by her. The medical staff outside of her gave me limited information that caused me to have to go to multiple pharmacies to get the meds I needed after my procedure and more questions. I could even here the medical staff talking about me, while I was sitting in the post op room. very unprofessional. Also like, a curtain is not a wall, I can still hear you lady! Lol All in all I’m glad this place exists just wish staff were more considerate and more aware of what their scared and grieving patience need in their care a little bit more."