Sweet Home Kitchen & Bath 4620 Roosevelt Road, Hillside, IL 60162

"We've used this company's prior name - Procraft Cabinet for our kitchen remodel and now seeking some service after the initial installation. We would advice against this company due to unreasonable pricing (3 times more than their competitor) and non-existent service."

"Got cabinets and quartz counters for a project house. 1 week turnaround on cabinets and the countertops were there a few days later after they double checked measurements once cabinets were installed. They do amazing work and do it quickly. Price was right, service was great. Definitely referring to people 100%"

"AKA Procraft Cabinetry. Beware of this business. The absolute worst product and customer service. You will gain all the possible aggravation, lack of communication, very low quality Chinese product and plenty of false promises and lies. When you spend the time and efforts to go there personally to resolve your issues, the receptionist will contact your sales person and they will deny their presence. Jordan Malpass, sales manager, repeatedly promised to make it right for the contractor and the customer. Nothing but hot air. Another man there named Notch, works as a production manager. This guy is the absolute worse experience ever. They use him to confront customers by raising his voice and attempts to intimidate customers. Very weird strategy to run a business. Didn't intimidate me just made feel like Puking every time I had to deal with him. Just a very negative experience all around to say the least. Highly unrecommended and plenty of thumbs down"

"The customer service on the floor is absolutely awful. I really like the cabinets and have used them in two homes so far, and the pricing is great but it’s almost become not worth it to go back to deal with the people who work there. They beat around the bush for any question you have, and Marta in particular takes days if not a week to respond to anything. Something always comes either missing, damaged, or not made custom when you’ve paid for it. If you’re looking for professionalism go elsewhere, sometimes paying that extra $ gives you more piece of mind."

"- Out of a dozen display kitchens, they might have 1 or 2 colors in stock. From those 1-2 colors, they still didn't have the right size cabinets I needed for my kitchen. They were supposed to check stock at another warehouse (possibly JPD Kitchen, same owner, different name) but the arrogant kitchen designer never bothered to respond with an answer. - There's always a lot of employees walking around but nobody is inclined to actually do their job. The kitchen designer I managed to find at a desk wasn't very happy to do his job. Older guy, very snooty, acted like he's doing me a huge favor by checking stock. - In stock cabinets are not assembled. You must wait about 2-3 weeks for them to assemble them plus an assembly charge per cabinet. Or you can waste your time and do it yourself. Apparently they are Chinese cabinets and come disassembled to save space during transport. I order 6-12 kitchens per month and they didn't want to be bothered with my order. I have no idea how they make any sales with this kind of attitude. There's plenty of cabinet places in Chicago, try another one."