Williams-Sonoma,

142 Oakbrook Center, Oak Brook, IL 60523

"Their customer service needs help, we were told that the product we wanted was in stock, went to pick it up and were told they no longer have it; tried to sell us on their brand instead. This incident left a bad taste in our mouth, usually really good"

"I love almost everything this store sells, and I'm not even mad that it costs 50-60% more than it should. Everything is always stocked well organized. I get the feeling that I'm getting snubbed by the staff 90% of the time I'm in here though. I'd love to have a Julia Roberts Pretty Woman moment here someday. Anyone know if they work on commission? ;)"

"Went to buy a wedding gift from a registry and was helped by Meredith. She was great! They didn't have all the items in stock so she helped ship the rest and even waived the shipping fee! Great service."

"The staff here can be extremely rude and make your business feel unnecessary. We recently received a Wusthof knife set as a gift, it was purchased at this location. When we opened it up the knives were covered in scratches. We brought it back to the store the next day with all of the original packaging and the original sales receipt. The store associate we spoke to said she had to get the manager to help process the exchange. The manager then went on and on about how they would never sell a scratched knife set and how it was ridiculous that we were bringing them back. I still can’t figure out why anyone would purposely scratch up a knife set two days after they were purchased, to then exchange them for a new set? Both the store associate and manager had attitude problems and spoke down to us as though we were trying to scheme the system. This is not the first time the staff in this location treated us poorly, but it will definitely be the last... as we will never be returning."

"Stopped in today for assistance with a wedding registry because Anthropology screwed up my order. Let me say this store was beautiful and the lady who assisted me could not have been nicer!! Will go back. Highly recommend!"