Shawnee Health - Carbondale,

400 South Lewis Lane, Carbondale, IL 62901

"Horrible. Dr little and her nurse Mackenzie, maybe because of patient overflow, couldn’t provide good service. Nurses don’t know how to measure baby’s length and other basic stuffs. The management is totally worst. I currently go there for my 7 month old but will definitely switch to other pediatrician. Too many times the nurses didn’t convey urgent message to the doctor and my baby suffered. Absolutely disgusting and don’t recommend to others."

"Dr Newcomb is excellent. He is friendly and engaging with patients and asks lots of follow up questions. Dr Little is similarity excellent. She truly cares about my kids and knows them as individuals. Nikki the nurse on call goes out of her way to help you ."

"Don’t do it friend. Please don’t do it!!! I went here the other day to get swabbed for strep. I had all the symptoms of strep… low grade fever, migraine, body aches, throat pain! It was very unpleasant. The doctor/nurse got back to me with the results and the strep test was negative. I was told what I had was something viral. I’m not a doctor and have never been to medical school so I try to trust what doctors and staff tell me. I still felt very unwell and didn’t think it was right to return to work the next day. I work with children. I had to BEG the receptionist to give me a doctors note allowing me to miss the next day at work since the doctor wouldn’t write me one for 2 days so I could get well. She had to ask him if it was okay and he said yes for 1 day. I still wasn’t feeling like myself the next day I went back to Shawnee about 10 minutes before they were closed. I was wanting to ask the doctor a few questions and the receptionist rudely auto locked the door from the inside, looked at me through the glass, & did the “cut throat” hand signal towards me with a disgusted look on her face. I asked her to come to the door I just wanted to talk. I told her I understand they were closed but I wanted to ask if she knew of any other clinics in town and expressed that the doctor sent me home with no medication or anything to help with the pain I was experiencing. I expressed that I felt even worst than I did before. She didn’t care she just wanted to make sure I was gone so she could be closed by 7 and go home. Valid but RUDE!!! Next day I went to SIH CENTER FOR MEDICAL ARTS and they did a strep swab which also came back negative. I’m just grateful that the doctor helping me mentioned that I had all the symptoms of strep so she was going to treat me still BECAUSE SHE BELIEVED THAT I HAD STREP. Well wouldn’t ya know?! She mentioned that the tests they have are about 40% accurate. I’m so grateful that I trusted my intuition and didn’t go to work because I would’ve possibly gotten kids or other staff members sick. I spent 4 solid days in pain and agony with body aches, fever, and not being able to eat or swallow anything. If it weren’t for that doctor from SIH prescribing me antibiotics I would still be shaking in pain and miserable. I’ve heard that untreated strep can lead to a lot of health related issues with kidney’s and heart. I’m not a perfect person by any means but I at least try to listen to people and make them feel heard or help them to the best of my abilities when I can. I liked going to the same day up until this happened. Also, why is it so hard to get a dentist appointment at Shawnee? I think I’ve been told they are not taking customers for the last 5 years. And any time my son needs shots they poke him multiple times instead of just once. But I love the counselors who work there they are GREAT!!!"

"Don’t do it friend. Please don’t do it!!! I went here the other day to get swabbed for strep. I had all the symptoms of strep and was told it was something viral. I had to BEG the receptionist to give me a doctors note allowing me to miss the next day at work since the doctor wouldn’t write me one. She had to ask him if it was okay and he said yes. I still wasn’t feeling like myself the next day I went back like 10 minutes before they were closed. Just wanting to ask the doctor a few questions and the receptionist rudely did the “cut throat” hand signal towards me with a disgusted look on her face. I asked her to come to the door I just wanted to talk. I told her I understand they were closed but I wanted to ask if she knew of any other clinics in town and expressed that the doctor sent me home with no medication the day before and that I felt even worst that day. She didn’t care. Next day I went to SIH CENTER FOR MEDICAL ARTS and they diagnosed me with having strep even though the test failed. The doctor mentioned that I had all the symptoms of strep so she was going to treat me still. I’m so grateful. Why is it so hard to get a dentist appointment? I think I’ve been told they are not taking customers for the last 5 years. And any time my son needs shots they poke him multiple times instead of just once. Just bad service and they especially don’t like you if you’re a Medicaid recipient."

"Every single person here is extremely friendly, caring, helpful, and provides excellent care. Dr. Hassan is my PCP and she’s absolutely amazing! But don’t get me wrong, the front desk staff, nurses, and phlebotomists are all awesome as well. They’ll always get you taken care of. I’ve been to the same-day clinic too, and the nurse practitioner was very friendly and was a helpful, painless visit. I’ve probably been to every urgent care in town, and Shawnee’s was the best by a long shot, in my opinion. I wish every medical facility was like Shawnee."